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About the Role
As a Floor Leader, you will support the Store Management Team by driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You will ensure an exceptional customer experience, a motivated staff, and operational excellence. Your role involves leading sales associates to achieve goals, fostering a positive work environment, and making the world a better place one soap at a time.
Responsibilities
- Provide effective coaching and feedback to the sales team using StoreForce dashboard results to meet and exceed sales goals.
- Take ownership of results and grow segment contributions to overall store sales.
- Celebrate sales achievements with the team.
- Lead by example in delivering a world-class customer experience, including product demonstrations.
- Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
- Educate customers on Lush brand values and articulate the company's position on ethical business practices.
- Increase product knowledge through continuous learning and make informed product recommendations.
- Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
- Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
- Foster a sense of belonging by promoting teamwork, collaboration, and valuing employee contributions.
- Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store.
- Take deposits to the bank as required.
- Lead by example in attendance and punctuality, and encourage the same from all employees.
- Monitor employee breaks to ensure they are taking scheduled breaks.
- Review daily communications, including store updates and task lists, to ensure team members are informed.
- Maintain a clean, organized, and visually appealing store.
- Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
- Utilize Visual Merchandising guidelines to make real-time adjustments to product displays.
- Support the management team to ensure store compliance with company standards for opening/closing, product integrity, respectful workplace, and health and safety.
Requirements
- Minimum 1 year of experience in customer service and sales.
- Minimum 1 year of experience in cash handling and opening/closing procedures.
- Minimum 1 year of experience in supervisory roles involving coaching, feedback, and training.
- Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations.
- Minimum 1 year of experience in a fast-paced team environment.
- Knowledge and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
Skills
- Sales coaching
- Customer experience
- Brand building
- Product knowledge
- Team development
- Diversity, Equity, Inclusion, and Belonging (DEIB)
- Cash handling
- Store opening/closing
- Time and attendance management
- Visual merchandising
- Inventory management
- Policy and procedure adherence
- Consultation-based customer service
- Sales metric analysis
- Cross-cultural collaboration
- Spanish fluency
- French fluency
Location
- Crossgates Mall
Work Type
- Part Time
- Full-time
Experience Level
- 1 year supervisory experience
- 1 year customer service experience
- 1 year sales experience
- 1 year cash handling experience
- 1 year opening/closing procedures experience
- 1 year problem-solving experience
- 1 year fast-paced team environment experience
Salary/Compensations
- $18.70—$18.70 USD
About the Company
- Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
- Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
- We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.