Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role serves as the key reservations contact for group programs, ensuring all details are managed from turnover to the event date. You will attend meetings, prepare reports, and maintain strong relationships with various stakeholders to ensure a seamless guest experience.

Responsibilities

• Serve as the key room reservations contact for group programs, managing the process from initial turnover until the event date.
• Ensure accurate notes, billing, and special requests are completed for group bookings.
• Attend weekly pick-up meetings and assist with group forecasting.
• Consistently offer professional, engaging, and friendly service to guests.
• Prepare and send rooming lists, pick-up reports, and other necessary information to group contacts.
• Maintain positive working relationships with the Global Reservations Centre, Travel Agents, and external/internal guests.
• Respond to all reservation requests and incoming calls courteously, efficiently, professionally, and in a friendly manner, adhering to Fairmont Hotels & Resorts standards.
• Provide administrative support to the Group Housing Manager and efficiently execute action items.
• Perform all other duties as assigned.

Requirements

• Previous hotel experience and/or customer service experience required.
• Experience with Opera PMS and Passkey GroupMax.
• Computer literate in Microsoft Window applications.
• Strong interpersonal and problem-solving abilities.
• Excellent organizational and time management skills.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Effectively deal with guests and other team members.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Maintain confidentiality of proprietary information and protect company assets.

Skills

• Interpersonal skills
• Problem-solving skills
• Organizational skills
• Time management skills
• Communication skills

Location

• Austin

Work Type

• Full-Time

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop talent and grow within the property and across the world
• Ability to make a difference through Corporate Social Responsibility activities

About the Company

• Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
• Accor is a worldwide leader in hospitality, welcoming individuals as they are and offering jobs and brands that match their personality.
• Accor supports employees to grow and learn every day, ensuring work brings purpose to life and allows exploration of limitless possibilities.
• Accor believes that every chapter of an employee's story is theirs to write, and together they can imagine tomorrow's hospitality.
• Accor's values are: Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Equal Opportunity

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
• Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V