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About the Role

This is an incredibly exciting opportunity to be on the team reinventing what property management can look like for smaller buildings that have been deeply underserved for decades. You’ll have a unique opportunity to work cross-functionally in account management, resident experience, and building operations helping to build and scale the Daisy Lite offering.

Responsibilities

• Gain a deep understanding of the real estate and property management industry to assist with inbound and outbound inquiries from condo/co-op residents, owners and board members.
• Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution.
• Utilize critical thinking skills and pattern matching to triage building inquiries and issues for efficient resolution.
• Identify opportunities to automate and streamline everyday tasks using technology.
• Maintain relationships between Daisy, its network of preferred vendors, and Daisy buildings.
• Establish and maintain good rapport by anticipating the needs of Daisy Community members.
• Follow communication scripts and identify opportunities to elevate the customer experience process through scalable solutions.
• Work cross-functionally with departments such as Advisory, Compliance, Finance, and Operations to ensure prompt customer needs are met.
• Coordinate the scheduling of appointments, including vendors.
• Assist the Account Management team in building and maintaining relationships.
• Meet personal, department, and company KPIs/OKRs.

Skills

• Call Center experience
• Customer Service experience
• Problem-solving
• Attention to detail
• Organization
• Process improvement
• Written communication
• Verbal communication
• Flexibility with changing job duties
• Time management
• Task prioritization
• SalesForce
• Zendesk
• Google Suite
• Ability to learn new systems and platforms

Location

• Midtown, NYC

Work Type

• 3 days per week
• Startup environment

Experience Level

• 2+ years of experience

Salary/Compensations

• $70K - $80K

Benefits

• Additional benefits detailed during the interview process

About the Company

• Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run.
• In just 4 years, we’ve grown to manage over 250 buildings.
• Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s lives.