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About the Role

The Tenant Services Coordinator is responsible for providing supportive case management services and counseling to residents in a new permanent housing development for adults transitioning out of shelters. The role requires clinical skills and experience working with individuals experiencing homelessness to foster independence and well-being.

Responsibilities

• Maintain a caseload and provide supportive services including advocacy and referrals to community services.
• Provide counseling and crisis intervention.
• Assist residents in accessing and maintaining benefits.
• Maintain communication with the Property Management department and address maintenance issues.
• Conduct regular unit inspections.
• Monitor and assist residents with rent payments and budgeting.
• Maintain resident records and complete charting documentation for HRA contract compliance.
• Develop and implement resident-centered support plans and assist residents in achieving independence goals.
• Develop and facilitate support groups and recreational activities.
• Liaise with community services including hospitals, substance abuse treatment programs, and mental health programs.
• Attend ongoing training to enhance services.
• Assist with report completion.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Social Work, Psychology or related field.
• Working knowledge of substance abuse, mental illness, and homelessness.
• Excellent clinical and case management skills.
• Knowledge of benefits in the NYC Metro area.
• Lived experience is a plus.
• Sensitivity to community issues and needs.
• Outstanding interpersonal and communication skills, both oral and written.
• Strong ethical standards, confidentiality, and personal integrity.
• Computer proficiency (email, Microsoft Word, Excel, and PowerPoint).

Skills

• Case management
• Counseling
• Crisis intervention
• Advocacy
• Referrals
• Interpersonal communication
• Written communication
• Ethical standards
• Confidentiality
• Integrity
• Computer proficiency

Location

• Kingsbridge section of the Bronx

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Bachelor’s Degree in Social Work, Psychology or related field

Salary/Compensations

• Competitive salary

Benefits

• Medical coverage
• Dental coverage
• Paid retirement plan participation
• Paid sick time
• Paid personal time
• Paid vacation time
• Paid holidays
• Discounted gym memberships

About the Company

• The Doe Fund's mission is to break the cycles of homelessness, addiction, and recidivism.
• The Ready, Willing & Able (RWA) program provides paid transitional work experience, transitional housing, advanced occupational training, and comprehensive supportive services.
• The Doe Fund is one of New York City’s largest nonprofit developers of permanent affordable and supportive housing.
• The Doe Fund has an annual operating budget of $80 million and a full-time staff of nearly 500.
• A significant portion of the staff are graduates of the programs.

Equal Opportunity

• We are an equal opportunity employer and we highly encourage applications from candidates regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law.