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About the Role
Stripe's Financial Connections group is building technology to expand beyond card payments, enabling secure sharing of financial data to improve product experiences. As the Financial Connections TechOps Manager, you will lead a team of Integration Reliability Engineers, ensuring the operational backbone of Stripe's open banking ecosystem remains reliable at scale.
Responsibilities
- Lead integration reliability and partner operations.
- Own the health of Financial Connections' banking integrations at the team level.
- Define reliability standards across the partner ecosystem and set the operational bar.
- Serve as the management escalation point for complex partner issues, coordinating across financial partners, Stripe engineering, and product leadership.
- Drive strategy for integration health by setting SLOs and owning operational metrics.
- Prioritize the integration backlog, balancing operational urgency with long-term investment.
- Sustain technical relationships with key financial partners at the leadership level.
- Set direction for applying LLM-powered agentic workflows to high-volume operational work.
- Partner with product and platform engineering to ensure agentic tooling investments are appropriately scoped and shipped reliably.
- Build the team's capability to design and operate Human-in-the-Loop review systems.
- Identify and eliminate manual, high-volume processes to deliver compounding leverage.
- Hire, onboard, and develop a team of TechOps Integration Reliability Engineers.
- Build a team culture that values deep technical ownership, urgency, and discipline.
- Serve as the operational bridge between Financial Connections engineering leadership, partnerships, compliance, and legal.
- Represent TechOps in cross-functional planning cycles, making operational implications visible and advocating for reliability investments.
Requirements
- Minimum 3+ years of people leadership experience in a TechOps team.
- Demonstrated people management experience including coaching, performance conversations, hiring, and team building.
- Hands-on technical experience depth to lead the team's work credibly, including reading/writing code, investigating integration failures, and querying data.
- Operational leadership experience owning production reliability, incident command, and operational programs.
- Experience managing technical partner or vendor relationships at a leadership level.
- Strong written and verbal communication skills calibrated to both technical and non-technical audiences.
- Instinct to build leverage at the team level through automation, tooling, and process.
- Experience building or overseeing agentic or LLM-powered workflows in a production environment.
Skills
- People leadership
- Technical domain expertise
- Coaching
- Performance management
- Hiring
- Team building
- Code analysis
- Integration failure investigation
- Data querying
- Production reliability management
- Incident command
- Operational program management
- Technical partner relationship management
- Escalation management
- Roadmap alignment
- Commercial considerations
- Written communication
- Verbal communication
- Automation strategy
- Tooling development
- Process improvement
- Agentic workflow management
- LLM workflow management
Location
- Remote
Work Type
- Full-time
Experience Level
- Manager
- 3+ years people leadership
About the Company
- Stripe is a financial infrastructure platform for businesses.
- Millions of companies use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Stripe's mission is to increase the GDP of the internet.