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About the Role
Analyze and compile reference materials to certify musician's covered earnings and contributions, resolving data inconsistencies.
Responsibilities
- Produce statements of wages or ad-hoc reports to determine accurate pension amounts.
- Develop competency with internal database functions, proprietary programs, Microfilm and Microfiche reader equipment, and the EDRS system to obtain exact reported earnings and contributions.
- Assist in various research projects.
- Identify and analyze data requiring correction.
- Answer incoming telephone calls and respond to participant benefit inquiries.
- Contact the Canadian office for records.
Requirements
- 1 to 2 years of working experience supporting an executive or departmental leader.
- Detailed-oriented with the ability to multi-task.
- Exceptional customer service skills.
- Ability to manage and retain sensitive and confidential information.
- Ability to exercise sound judgment and make decisions consistent with essential job functions.
Skills
- Office 365
- PDF applications/Adobe
- Conference Call/Video Conferencing applications (Teams)
- Written communication skills
- Verbal communication skills
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 1-2 years
Education Level
- High School Diploma required
- Associate's or Bachelor's Degree preferred