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About the Role
North Austin Animal Hospital is seeking an experienced Veterinary Receptionist to join their supportive team and create an exceptional experience for clients and patients. The hospital is committed to outstanding patient care and client service, offering opportunities for team members to learn, grow, and build rewarding careers.
Responsibilities
- Welcome clients and patients with warmth, professionalism, and compassion
- Answer multi-line phones, route calls appropriately, and respond to voicemails promptly
- Schedule appointments and efficiently manage a multi-doctor appointment schedule
- Check clients and patients in and out while maintaining accurate records
- Process invoices, collect payments, and review treatment estimates with clients
- Communicate clearly with clients regarding appointments, hospital services, and follow-up care
- Maintain a clean, organized, and welcoming reception area
- Work closely with doctors, technicians, assistants, and fellow receptionists to keep the hospital running smoothly
- Deliver an exceptional client experience during both routine and emotional visits
Requirements
- Previous veterinary reception experience preferred
- Strong customer service and communication skills
- Critical thinking, curiosity, and a positive, can-do attitude
- Professionalism and reliability in a fast-paced environment
- Excellent organizational skills and attention to detail
- Confidence using computers and learning veterinary software
- Ability to multitask while maintaining accuracy and compassion
- Team-first mindset with a willingness to jump in wherever needed
- Genuine passion for helping pets and the people who love them
Skills
- Customer service
- Communication
- Critical thinking
- Computer proficiency
- Organizational skills
- Attention to detail
- Multitasking
Location
- North Austin
Work Type
- Full-time
Experience Level
- Experienced
Salary/Compensations
- Negotiable and based on experience
Benefits
- Competitive pay
- 401(k) matching
- Tuition support
- Referral bonuses
- Comprehensive medical, dental, and vision coverage
- Supplemental insurance options
- Up to three weeks of paid parental leave
- Generous PTO
- Employee pet discounts
- Quarterly team bonuses
- Continuing education allowance
- Professional development opportunities
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discount program
- Flexible Spending Account
- 529 Savings Plan
- Sick Time / Paid Time Off
- Free or discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
- Quarterly Team Rewards Bonus Program
About the Company
- North Austin Animal Hospital is building something special and is committed to providing outstanding patient care and exceptional client service.
- The hospital fosters a supportive team environment where collaboration, kindness, and respect are valued.
Equal Opportunity
- Diversity, equity, inclusion, and belonging are core values at North Austin Animal Hospital and Vetcor.
- We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.