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About the Role
Austin Veterinary Diagnostic Hospital is seeking a compassionate, dependable Client Relationship Specialist to join their exceptional team. This role is vital in creating a welcoming, supportive experience for clients and ensuring the smooth operation of the hospital.
Responsibilities
- Deliver exceptional customer service to clients and their pets
- Answer phone calls, text messages, and emails professionally and compassionately
- Schedule appointments, procedures, and diagnostic services accurately
- Welcome clients and patients while managing check-in and check-out efficiently
- Facilitate communication between clients and the medical team
- Maintain accurate client, patient, and medical records within the practice management system
- Process payments, collect deposits, and follow up on outstanding balances
- Help resolve client concerns with professionalism and empathy
- Maintain a clean, organized, and welcoming reception and lobby area
- Assist with additional administrative duties as needed
Requirements
- At least two years of customer service experience
- Veterinary reception experience preferred
- Excellent verbal and written communication skills
- A friendly, patient, and compassionate attitude
- Strong organizational and multitasking abilities
- Excellent conflict resolution and problem-solving skills
- A positive, team-oriented work ethic
- Ability to learn quickly and work independently
- Familiarity with veterinary medical terminology is preferred
- Availability to work evenings and weekends as needed
Skills
- Customer service
- Communication
- Organization
- Multitasking
- Conflict resolution
- Problem-solving
- Teamwork
- Veterinary medical terminology
Location
- Texas Hill Country
Work Type
- Full-time
Experience Level
- 2+ years of customer service experience
Salary/Compensations
- Negotiable and based on experience
Benefits
- Competitive compensation
- 401(k) matching
- Roth retirement savings
- Flexible spending options
- Tuition support
- Referral bonuses
- Medical insurance
- Dental insurance
- Vision insurance
- Supplemental coverage
- Paid parental leave
- Generous paid time off
- Employee pet care benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- Six paid holidays
- Employee Assistance Program
- Employee discounts
About the Company
- Austin Veterinary Diagnostic Hospital brings advanced diagnostics, specialty services, and routine veterinary care together under one roof.
- From CT scans and ultrasound to endoscopy, arthroscopy, advanced dentistry, and a fully equipped in-house laboratory, they are committed to providing comprehensive care and an outstanding experience for every client and patient.
- They are passionate about delivering exceptional medicine and outstanding client service.
- They believe every team member contributes to their success and are committed to creating a workplace where employees feel supported, appreciated, and encouraged to continue growing.
- They have the opportunity to work with advanced technology while making a meaningful difference in the lives of pets and the people who love them.
Equal Opportunity
- Diversity, equity, inclusion, and belonging are core values at Austin Veterinary Diagnostic Hospital and Vetcor.
- They are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees.
- Every team member enriches their diversity by exposing them to various ways to understand and engage with the world.
- They are committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.