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About the Role

The Automotive Parts Counter Advisor, Retail is responsible for supporting customers at the dealership’s retail parts counter by assisting with part identification, quotes, sales, and product recommendations. This role ensures a professional, friendly experience for walk-in customers and supports the dealership’s OEM parts sales goals. The advisor works closely with the parts, service, and collision teams to maintain accurate inventory, deliver timely service, and uphold OEM standards.

Responsibilities

Assist retail customers in identifying and selecting the correct OEM parts and accessories based on their needs.
Use electronic parts catalogues (EPC) and dealership systems to look up accurate part numbers and verify compatibility.
Provide pricing, availability, and product guidance, including special-order items and accessories.
Process retail transactions, including cash, credit, warranty claims, core returns, and invoices.
Maintain a clean, organized, and customer-friendly parts counter area.
Receive, inspect, and stock incoming parts, handle returns, exchanges, and warranty-related parts.
Track back-ordered parts, notify customers of arrival times, and manage follow-up communication.
Promote OEM parts, accessories, and dealership specials to enhance customer value and sales.
Collaborate with the parts inventory team to maintain accurate stock levels and proper bin organization.
Support dealership departments by providing parts information or preparing orders as needed.
Follow all dealership, OEM, and safety procedures, including proper handling of parts and chemicals.

Requirements

1-3+ years of automotive parts experience preferred; OEM dealership experience is an asset.
Strong knowledge of automotive components, OEM parts catalogues, and inventory systems.
Excellent customer service and communication skills with a professional, friendly approach.
Ability to manage multiple customer requests in a fast-paced environment.
Strong attention to detail, organizational skills, and accuracy in parts lookup.
Proficiency with dealership management systems (DMS) and electronic parts catalogues (EPC).
Basic mechanical or automotive knowledge preferred.
Valid driver’s license and clean driving record required.

Skills

Customer Service
Communication
Inventory Management
Parts Identification
Sales
DMS Proficiency
EPC Proficiency

Location

Etobicoke, Ontario

Work Type

Full-Time

Experience Level

1-3+ years

Salary/Compensations

CAD $46,000.00 - CAD $55,000.00 /Yr.

Benefits

Competitive Compensation
Dental & Extended Health Coverage
Company Pension
Paid Time Off
Life & Disability Insurance
Employee & Family Assistance Programs
Vehicle Purchase & Service Discounts
Paid Professional Development
Company-Wide Appreciation Events

About the Company

Woodbine GM is part of the Kaizen Automotive Group, a family-owned and operated automotive group.
We embrace Kaizen —‘continuous improvement’— as the driving force behind how we operate.
We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.
We empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued.

Equal Opportunity

We are an equal employment opportunity employer and are committed to providing a diverse, inclusive, and accessible workplace. Employment decisions are based on qualifications, merit, and business needs.
We are committed to providing accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing jobpostings@kaizenauto.com.
Personal information collected during the recruitment process will be used for hiring purposes and handled in accordance with applicable privacy legislation.
We use artificial intelligence–enabled tools, including Predictive Index, as part of our recruitment process to assess role-related suitability. The use of these tools does not replace human decision-making. All hiring decisions are made by human representatives involved in the hiring process.