Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

We are hiring a collaborative Regional Manager for our Service Delivery Division. We are seeking leaders passionate about leading a diverse team of professionals in the delivery of social service programs. Managers in Service Delivery are accountable for the effective operational, management, planning, and delivery of OSD social programs, providing support to Nova Scotians using modern service models and ensuring exceptional and cost-effective client services. In this role, you will report to the Director, Regional Service Delivery and are responsible for managing one or more defined portfolios, significantly impacting the support of the most vulnerable Nova Scotians and aspiring to shape the future of the population served.

Responsibilities

Ensure quality client service delivery to a broad range of clients served by programs such as Child and Family Wellbeing, Employment supports and Income Assistance, and Disability Support Program.
Ensure services are delivered in a manner that promotes self-reliance and builds independence, and is effective, efficient, integrated, and sustainable.
Minimize risks to vulnerable Nova Scotians through inspirational leadership and collaborative working style.
Manage modern and innovative service offerings.
Drive career development through guidance, tools, resources, and ongoing training.
Foster an engaging workplace where employees feel valued, respected, connected, and tuned in.
Provide countless career paths.

Requirements

Completed a university degree in Social Sciences or Management, combined with several years of successful leadership and experience at a supervisory/managerial level in the delivery of social services programs, or an equivalent combination of experience.
Possess incredible people leadership skills, creating environments where teams are supported, inspired, and engaged across multiple locations and remotely.
Ability to quickly understand a wide range of information from all program areas such as Employment Support and Income Assistance, Child and Family Wellbeing, and Disability Support Programs.
Ability to inform, coach, and provide recommendations and advice to the team in various program areas.
Ability to lead teams and enlist the enthusiastic involvement of staff in problem-solving and the delivery of quality services to clients.
Demonstrate creativity and sound judgment to effectively respond to complex, sensitive issues.
Excellent verbal and written communication skills for continual contact with various departments, partner agencies, service providers, community service delivery agencies, and related organizations.
Commitment to diversity and anti-racism in the workplace.
High value on ensuring an inclusive, equitable work environment where employees can bring their best selves.
Apply diversity and anti-racism lens in management strategies, policies, standards, program design, and initiatives.
Must have a valid driver’s licence.
Must be able to travel to various work site locations.
Applications must be complete and include all necessary information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials.

Skills

People leadership
Team support
Team inspiration
Team engagement
Information comprehension
Coaching
Problem-solving
Service delivery
Creativity
Sound judgment
Verbal communication
Written communication
Diversity commitment
Anti-racism commitment
Inclusivity
Equity
Management strategies
Policy development
Standards development
Program design
Initiative development
Flexible hours management
Resilience
Balancing conflicting views
Stakeholder management

Location

SYDNEY

Work Type

Permanent
Full-time
Hybrid

Experience Level

Several years of successful leadership and experience at a supervisory/managerial level in the delivery of social services programs
Progressive leadership experience in the social services sector

Education Level

University degree in Social Sciences or Management
Equivalent combinations of training, education, and experience

Salary/Compensations

$3,929.22 - $4,911.52 Bi-Weekly

Benefits

Defined Benefit Pension Plan
Health Insurance
Dental Insurance
Life Insurance
General illness coverage
Short Term Disability
Long Term Disability
Vacation
Employee and Family Assistance Programs
Career Development
Engaging workplace

About the Company

At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services (ESS), Income Assistance (IA), Supportive Housing and Homelessness, and the Disability Support Program (DSP). Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

Equal Opportunity

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.