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About the Role

As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs. You will partner closely with store management to provide the best possible customer experience, share your passion for HOKA products, and invite everyone into the HOKA community through amazing customer service.

Responsibilities

• Serve as the Manager on Duty during your shift.
• Drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
• Ensure and model the highest level of customer service possible.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Support community by helping with in-store events and local outreach.
• Assist in store administration and operations including compliance with policies and procedures.
• Support key initiatives and retail programs that enhance the customer journey.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.
• Create personalized shopping experiences that educate customers about the Brand and products.
• Maintain and model an optimistic and energetic attitude with team members and customers.
• Operate the cash register and handle money accurately.
• Check inventory daily and ensure products are stocked and merchandised according to Brand standards.
• Open and close the store and secure all assets.
• Maintain a clean and well-organized back-stock and employee break area.
• Actively contribute to a positive work environment.
• Recognize outstanding performance from team members.
• Maintain a respectful workplace.

Requirements

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to team members and customers.
• Highly motivated team player and self-starter.
• Ability to prioritize and multi-task in a fast-paced environment.
• Flexibility of schedule and hours to meet the needs of the business.
• Valid State or Federal Identification.

Skills

• Sales
• Customer Service
• Communication
• Teamwork
• Problem-solving
• Merchandising
• Inventory Management
• Cash Handling

Work Type

• Full-time

Experience Level

• 2 years retail experience preferred

Education Level

• High School Diploma or GED

Salary/Compensations

• $23.00

Benefits

• Competitive pay
• Discounts
• Perks
• Global contests
• Opportunities for growth and development

About the Company

• At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings.
• We are driven by our passion for our Brand and products, and we want to share it with as many people as possible.
• Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.
• We celebrate diversity of your background, your experiences, and your unique identity.
• We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are.
• We believe that when we bring our different perspectives to work, we are truly better together.
• As part of our Deckers Family, you belong to more than a lifestyle company.
• From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed.

Equal Opportunity

• All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.