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About the Role

Johnson & Johnson is seeking a Transcend: Signavio Program Manager to lead the deployment, ongoing support, and adoption of our Signavio process management program. This hybrid position will be located in Latina, Italy, with alternate locations considered. The role is part of a multi-year global business transformation initiative to standardize core business processes and products across Plan, Source, Make, Quality, Deliver, and Data, enabling an integrated data strategy through a single SAP S/4 HANA instance.

Responsibilities

Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Requirements

8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.
Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).
Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.
Experience with IT service management and support practices (incident/change/problem management, SLAs).
Proven ability to engage stakeholders and drive cross-functional change and adoption.
Excellent written and verbal communication; experience building training and documentation materials.
Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum.
Experience integrating with SAP or other ERP systems.
Familiarity with process mining, RPA, or analytics tools.
Prior experience in regulated industries or large global organizations.
Proficiency in English (written and verbal) required.
Proficiency in German, Dutch, or Italian is helpful.
May require up to 30% domestic and international travel depending on work location and business needs.

Skills

Business Process Mapping
Process Management
SaaS Deployment
Analytical Reasoning
Consulting
Cost Management
Creating Purpose
Cross-Functional Collaboration
Developing Others
Human-Computer Interaction (HCI)
Inclusive Leadership
Leadership
Performance Measurement
Product Development
Product Strategies
Project Management Methodology (PMM)
Research and Development
Software Development Management
Strategic Supply Chain Management
Team Management

Location

Latina, Italy
Titusville, New Jersey
Raritan, New Jersey
Toronto, Canada
Cork, Ireland
Beerse, Belgium

Work Type

Hybrid
Remote

Experience Level

Manager

Education Level

High School or equivalent diploma/degree required
Bachelor’s / University or equivalent degree strongly preferred

Salary/Compensations

$139750-$189750

Benefits

Eligible for a discretionary performance bonus.

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.
This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

Equal Opportunity

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.