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About the Role

Join the Public Safety team at Tufts Medical Center and play an essential role in supporting a safe and secure environment for patients, visitors, employees, and the community within a leading academic medical center. Public Safety Officers are responsible for maintaining a visible presence throughout the hospital, responding to incidents and emergencies, assisting with de-escalation efforts, and supporting daily hospital operations with professionalism, strong communication, and customer service. Our Public Safety team works closely with clinical and operational departments across the organization and is a critical part of ensuring a safe, welcoming, and supportive environment throughout the hospital campus.

Responsibilities

Perform basic public safety and security duties.
Conduct internal and external patrols of all facilities and grounds.
Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors.
Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility.
Provide escorts to patients, visitors, staff and others in conformance with established procedures.
Identify security vulnerabilities, safety hazards and violations of Hospital policy.
Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted.
Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution.
Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.
Ensure that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible.
Consistently engage all individuals without visible identification in an appropriate and courteous manner.
Grant access to locked areas and buildings to authorized staff in possession of a Hospital identification badge.
Restrict access to those individuals who have no authorized business on campus in accordance with established policies and procedures.
Maintain composure under stressful circumstances, using all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.
Provide excellent customer service by assisting and interacting with patients, visitors, and other staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.
Participate and coordinate investigations, conduct interviews, review recorded video, prepare case files, catalog and secure evidence as required.
Assist with all emergencies and disasters that may affect the Hospital, including: crowd control; evacuations and other responsibilities as directed by supervisors.
Identify and resolve problems, issues, concerns, or conflicts requiring resolution in an impartial manner by obtaining all necessary facts.
Complete an accurate and comprehensive written incident report for any incident occurring upon hospital property.
Ensure compliance with established procedures.
Enlist the support of a supervisor or assistance from fellow Officers when warranted.
Maintain collaborative relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment.
Complete all training requirements and courses established and/or provided by the department.

Requirements

High School diploma or equivalent.
Valid state issued driver’s license.
Possess IAHSS Basic certification as a Healthcare Security Officer within 1 year of hire.
Incumbents as of 9/1/2025 will have 1 year from 9/1/2025 to obtain IAHSS Basic Healthcare Security Officer certification.
Associates degree in Criminal Justice or related area.
Experience in military, security, or police.
Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification, etc.
Graduate of an approved law enforcement training program or Police Academy and possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.
Ability to obtain and maintain a valid MA License to Carry Firearms.
Frequent standing and walking with the ability to stand and/or walk for eight (8) hours.
Climb multiple flights of stairs.
Lift fifty (50) pounds alone.
Able to wear appropriate personal protective equipment such as masks, gloves or eye protection as required.
Some exposure to the elements during regular rounds.
Ability to work long, irregular, and odd hours required.
Position may also require unanticipated overtime and hold overs to maintain minimum staffing levels from time to time.
Possibility of injury due to eviction of unauthorized persons, restraint of violent patients, etc.
Exposure to various areas containing hazardous material and radioactive substances when performing patrols.
Frequent contact with patients, visitors, and employees.
Able to work in confined or open environments.
Able to work independently or in a team environment.

Skills

Proficient in communicating, reading, and writing in English.
Basic Computer Skills required.
Ability to multi-task and meet established deadlines.
Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available.
Skills and abilities related to emotional maturity, dependability, punctuality, diplomacy, tact, poise, self- confidence, and positivity (devoid of negative remarks).
Trustworthy, helpful, friendly, courteous, and disciplined.

Location

Tufts Medical Center

Work Type

Full-Time
Part-Time

Experience Level

Entry level

Education Level

High School diploma or equivalent
Associates degree in Criminal Justice or related area

Salary/Compensations

$21.53 - $26.91

Benefits

Comprehensive Total Rewards package that supports your health, financial security, and career growth

About the Company

Tufts Medical Center is a world-renowned academic medical center that has been caring for patients across New England for more than 200 years.
As the principal teaching hospital of Tufts University School of Medicine, Tufts Medical Center offers a collaborative environment focused on patient care, employee growth, teamwork, and community impact.
Our Public Safety team members are valued partners throughout the organization and have the opportunity to work in a fast-paced healthcare environment while making a meaningful difference every day.