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About the Role

Support the end-to-end administration of customer cases and work orders by ensuring accurate documentation, coordinating follow-up activities, resolving operational exceptions, supporting billing processes, and driving continuous improvements that enhance service delivery, operational efficiency, and customer satisfaction.

Responsibilities

• Coordinating vendor services, preventative maintenance scheduling, parts ordering, purchase requests, and follow-up on quotes, deliveries, and repairs.
• Managing service work orders, ensuring required documentation is complete, tracking open activities, and supporting work order closure.
• Supporting inventory and asset management activities, including equipment registrations, database updates, asset additions/deletions, and audit readiness.
• Providing administrative support for reporting, customer requests, vendor coordination, work order follow-up, and operational activities supporting the site lead and area service manager.
• Supporting billing and financial activities, including invoice verification, purchase order tracking, billable event documentation, reconciliation support, and follow-up with internal finance teams.

Requirements

• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• Must be able to adhere to onsite schedule: Monday–Friday, 8:00 AM–4:30 PM ET.
• US work authorization is a precondition of employment.
• The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• Company relocation benefits will not be provided for this position.
• For this position, you must reside in or within commuting distance to New York City, NY.

Skills

• data entry
• documentation and reporting
• administrative support
• service operations
• regulatory compliance
• financial acumen
• billing processes
• accounting

Location

• Brooklyn, NY

Work Type

• Onsite
• Full-time

Experience Level

• 1+ years of experience in customer service and order processing.

Education Level

• High school diploma

Salary/Compensations

• $20.00 to $31.00 per hour plus overtime eligible

Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

About the Company

• We are a health technology company.
• We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
• Do the work of your life to help improve the lives of others.

Equal Opportunity

• Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.