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About the Role
The Customer Service Operations Associate (CSOA) - Filing Manager is responsible for preparing and submitting applications to obtain, amend, renew, or close client licenses and registrations within the Business Licensing (BL) Team.
Responsibilities
- Prepare and file standard, advanced, and specialized applications and renewals across a variety of clients and industries.
- Submit 50-100 applications per week, varying based on filing complexity.
- Collaborate with Customer Success Associates (CSA) to ensure timely fulfillment of filing orders and resolve licensure barriers.
- Document changes to the filing process by communicating them to the BL onboarding and/or research teams.
- Operate efficiently within an internal collaborative team environment.
- Perform other duties as assigned.
Requirements
- Minimum Bachelor's degree or equivalent experience.
- 1-2 years of data entry and/or licensing experience is preferred.
Skills
- Exceptional interpersonal skills for communication with government agencies and colleagues.
- Tact and discretion when handling sensitive data.
- Ability and desire to work in a fast-paced environment.
- Proficiency with personal computers in a Windows-based environment, including Microsoft Office Suite and Adobe PDF.
- Excellent attention to detail, accuracy, and consistency.
- Top-tier organization skills in all facets of project workflow.
- Superb time management skills.
- Ability to maintain a customer-centric focus and work ethic.
Location
- Onsite interviews may be required at a Wolters Kluwer office.
Work Type
- Full-time
Experience Level
- 1-2 years preferred
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $35,000.00 - $58,600.00 USD
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
About the Company
- Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life.
Equal Opportunity
- To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.