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About the Role

Interviews patients, obtains necessary information for registration and admission, secures signatures for treatment and reimbursement, and manages billing details including pre-authorizations and other requirements. Discharges patients, assists with charge posting and verification, and maintains medical records, all while adhering to hospital policies and demonstrating professional behavior.

Responsibilities

• Interviews and registers patients
• Obtains signatures for treatment and reimbursement
• Secures pre-authorizations for treatment
• Discharges patients
• Assists with posting and verifying charges
• Maintains medical records
• Works as part of a multi-disciplinary team to provide answers to inquiries and questions
• Troubleshoots problems and provides information
• Handles intervention or referrals with a professional and respectful customer service focus telephonically and/or in person
• Provides a variety of support services in connection to the day-to-day operations in a health care environment
• Acts as the first and ongoing point of contact for all clients either by phone or in person
• Provides scheduling or patient enrollment for services
• Enters/updates demographic, financial/billing, caregiver contact, and other necessary information to complete patient records
• Verifies third party payer coverage
• Collects self-pay balances
• Schedules patients for planned clinical services
• Makes referrals for customers to appropriate resources
• Provides estimates for clinical services
• Performs transcription of basic orders in software system for patient account processing
• Obtains/initiates authorizations for clinical services when required
• Obtains all required signatures needed for billing and clinical treatment
• Coordinates assistance and initiates self-pay workflows
• Assists patients with financial assistance programs
• Performs all other duties as assigned

Requirements

• High School diploma
• Prefer one year of hospital or clinic revenue cycle experience
• Working knowledge of computers
• Medical terminology required
• Medical terminology may also be completed through SEH training and development electronic education program within orientation period
• Excellent written, verbal and interpersonal skills
• Ability to interact with customers in both hospital and clinic environments
• Basic keyboard/typing skills
• Basic computer skills
• Calculator skills
• Must be able to consistently stay calm while interacting with clients telephonically or in person
• Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills
• Must be flexible with the business needs and report daily with a “can do” approach

Skills

• Medical terminology
• Basic keyboard/typing skills
• Basic computer skills
• Calculator skills
• Excellent multi-tasking skills

Location

• Southeast

Work Type

• Evening Shift
• Full-time

Education Level

• High School diploma

About the Company

• Join one of Forbes 500 best mid-sized employers in America.

Equal Opportunity

• Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.