Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

IRC is seeking a fundraising operations professional with experience establishing comprehensive donation processes and the ability to map business requirements with technology setup. This role will support stakeholder goals and strategy, engaging with the CRM team who manages the technical backbone of gift processing. The successful candidate will have proven ability in monitoring and improving the quality of donor and payment data across multiple platforms. The Fundraising Operations Analyst will serve as a central role to the Global Donations Operations team, seeking efficiencies and helping the team focus on strategic projects.

Responsibilities

Guide discovery activities for gift processing projects and new donation system set ups.
Maintain comprehensive business knowledge pertaining to gift processing performed through payment platforms and gateways used across IRC’s global markets and keep up-to-date documentation.
Serve as an escalation point for the GDO team to help troubleshoot data inconsistencies produced through data entry, integrations, and payment transfers.
Identify and help resolve the root cause of inaccurate data and recommend improvements to processes and adjust workflows as needed.
Provide support to data quality projects and required updates to business processes.
Build out a project management system for the global GDO team and lead on project coordination as needed.
Create and maintain Salesforce reports for monitoring data accuracy, consistency, and completeness so data issues can be discovered and shared with the technical team for further investigation.
Develop data quality best practice guidelines to facilitate consistent methodologies across markets and provide user training to support best practices being followed.
Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in the IRC UK office and External Relations team.
Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Requirements

Bachelor’s degree or equivalent, preferably with a financial, technical, or other relevant degree.
Broad knowledge of fundraising databases, data integrity, payment gateway systems, and processing workflows.
Demonstrated experience with Salesforce and building reporting frameworks and dashboards.
Strong project coordination and stakeholder management skills.
Advanced technical skills including proficiency with Excel and MS Office tools.
SQL database experience a plus.
Strong analytical and problem-solving skills, with an ability to devise creative solutions to complex issues.
Organized, highly detail-oriented, and able to work in a fast-paced environment.
Demonstrated ability to collaborate and create relationships with different teams.
Excellent written and oral communication and presentation skills.
Strong experience in non-profit fundraising, development operations, advancement services, or related field.
Candidates must have the right to work in the UK.

Skills

Salesforce
Excel
MS Office tools
SQL database experience
Project coordination
Stakeholder management
Analytical skills
Problem-solving skills
Communication skills
Presentation skills

Location

Work Type

Full-time

Experience Level

Professional

Education Level

Bachelor's degree

Salary/Compensations

£52,000–£60,000/yr

Benefits

Enhanced maternity/adoption leave and pay
Gender-sensitive security protocols
Flexible hours (when possible)

About the Company

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster.
Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.
A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions.
IRC UK is part of the IRC global network, which has its global headquarters in New York.
Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster.
Since 2021, IRC UK has also provided integration services directly to refugees in England.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The External Relations (ER) department is a key team at the International Rescue Committee, responsible for how the world perceives and interacts with this indispensable organization.
Its goal is to increase public understanding of the organization and raise the essential funds to improve outcomes for our clients, while growing and protecting our global brand.
The hardworking people that make up this department are committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve.
IRC strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a team and deliver the best possible services to our clients.
All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability.
IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs.
IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Equal Opportunity

IRC UK strives to be an equal opportunities employer.
IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.
IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.
IRC UK will ensure that individuals with disabilities are provided with reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role.