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About the Role
Total Expert is the Customer Operating System for financial services, enabling humans and AI Assistants to engage in the moments that matter and earn customers for life. In this role, you will create and support messaging, data-informed insights, and bridge the information and customer value gap between product development and go-to-market and customer operation teams, creating compelling narratives around our SaaS solutions and enabling our go-to-market strategy to accelerate growth. You will be a visible role within Research & Development (R&D) and cross-functionally, collaborating and building influence with customer-facing teams. Your insights will directly inform the Chief Product Officer on strategic and tactical decisions, delivering measurable business results and empowering financial services leaders.
Responsibilities
- Research market trends, customer needs, and competitive landscape to identify opportunities and inform product positioning
- Develop clear, compelling positioning and messaging frameworks that differentiate our solutions and resonate with target audiences
- Create high-value marketing assets including website copy, sales collateral, case studies, product guides, and thought leadership content
- Gather and synthesize customer feedback to inform product development and marketing strategy
- Work closely with Enablement leader to equip the sales team with effective tools, training, and battle cards to communicate product value and overcome objections
Requirements
- 5+ years of product marketing experience in B2B SaaS or B2B platform
- Proven success launching technology products
- Demonstrable Messaging Experience (including creation, evolution, and enabling/enforcing)
- Excellent written and verbal communication skills with ability to simplify complex concepts
- Data-oriented approach to decision making with analytical mindset
- Demonstrable ability to leverage AI tools to amplify your outcomes
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Skills
- Product marketing
- B2B SaaS
- B2B platform
- Messaging
- Communication
- Analytical mindset
- AI tools
Location
- Dallas, TX
- Minneapolis, MN
- Remote
Work Type
- Hybrid
- Remote
Experience Level
- 5+ years
Salary/Compensations
- $155,000 - $180,000 annually
Benefits
- Employee Stock Option Plan
- Medical
- Dental
- Vision
- HSA (Health Savings Account)
- FSA (Flexible Spending Accounts)
- Company paid Life Insurance
- Short-Term Disability
- Long-Term Disability
- Flexible Time-Off (FTO)
- Paid Parental Leave
- 401(k) with employer match
About the Company
- Total Expert is the Customer Operating System for financial services.
- Our purpose-built platform combines a system of context with a system of action that enables humans and AI Assistants to engage in the moments that matter and earn customers for life.
- Since 2016 Total Expert has enabled more than seven trillion dollars of funded loan volume.