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About the Role

SSA Group at the Buffalo Zoo is seeking talented Food Service Cooks to support restaurant operations and deliver exceptional guest experiences.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Support restaurant prep (BOH and line) for daily operation.
• Meet daily quick service, food service, safety and quality, availability, merchandising, and guest service standards.
• Ensure proper food quantities are set for daily and ongoing service.
• Participate in safety logs including food temperatures, rotation, and waste as necessary.
• Ensure safe food handling is maintained.
• Ensure proper uniform, hygiene, hand-washing, and glove use.
• Maintain a SSAfe work environment by abiding to all safety rules.
• Follow through on daily prep and items lists, as assigned.
• Actively support operations in the assigned role, filling in as necessary.
• Actively and efficiently respond to guest and client feedback, reporting to the supervisor to mitigate potential complaints.
• Communicate with the Restaurant Supervisor and/or Food Operations Manager regarding any issues seen with daily service or quality.
• Remain knowledgeable of all menu items, prices, and specials for sharing with guests.
• Assist with dishwashing as necessary.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on opportunities of giving back.

Skills

• Food preparation

Location

• Arizona
• California
• Chicago
• Pittsburgh
• Connecticut
• Illinois
• Massachusetts
• Michigan
• Minnesota
• Missouri
• New Mexico
• New York
• Rhode Island
• Washington, D.C.

Work Type

• Full-time
• Overtime pay eligible

Experience Level

• 1-2 years food preparation

Education Level

• Food handling license preferred

Benefits

• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws.

About the Company

• For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
• We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
• Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Equal Opportunity

• SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers.
• We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds.
• A diverse team strengthens our collective impact.
• All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
• San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.