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About the Role

The Manager of Records & Information Management is responsible for the planning and management of the Records & Information Management Program. This role involves planning, organizing, coordinating, directing, and monitoring all program activities and operations, managing staff, and providing training and technical guidance. The incumbent will serve as the agency’s Records Management Officer and collaborate with various teams and leadership.

Responsibilities

Participates in the planning, organization, and management of the Records & Information Management (RIM) Program.
Manages, assigns, and evaluates RIM staff, providing input on hiring, monitoring, and rewarding staff.
Manages department workflow and staff schedules, taking corrective action to meet productivity and quality goals.
Assesses training needs and provides training, coaching, and technical assistance.
Develops, reviews, revises, and implements RIM policies, procedures, and systems.
Oversees the management of agency records and information.
Coordinates with vendors for records management software, equipment, and services.
Assists with evaluating and selecting vendors and managing contracts.
Trains and advises executives, managers, and staff on RIM policies, procedures, and operations.
Develops, prepares, and delivers reports and presentations on department activities.
Identifies program concerns and change management opportunities, providing recommendations to leadership.
Assists with development and oversight of the annual budget.
Ensures compliance with applicable laws, policies, procedures, rules, and regulations.
Leads or participates in special projects and serves on agency committees and task forces.
Serves as the agency’s Records Management Officer.
Oversees the development, implementation, and maintenance of the agency’s records retention program and schedule.
Ensures compliance with records retention related agency, state, and federal policies, statutes, rules, and regulations.
Develops and oversees procedures for maintaining historical artifacts.
Designs and manages records keeping systems such as electronic repositories.
Oversees the submission of reports to the Texas State Library and Archives regarding records retention issues.
Evaluates the applicability of new records management automated systems, equipment, software and other technology.
Serves as the agency Custodian of Records.
Serves as the agency technical expert for managing eDiscovery cases and handling legal holds.

Requirements

Bachelor’s degree from an accredited college or university in business administration, records or information management, library science, or a closely related field.
High school diploma or equivalent and additional full-time experience in records or information management, or related experience may be substituted on an equivalent year-for-year basis.
Seven (7) years of full-time directly related, progressively responsible experience in records or information management or related experience.
Three (3) years of experience coordinating, leading or supervising the work of others.
Experience may be concurrent.
A master's degree or doctoral degree in a closely related field may be substituted on an equivalent year-for-year basis.
Certification by the Institute of Certified Records Managers (ICRM) as a Certified Records Manager (CRM).
Certified Information Governance Professional (ARMA)
Certified Information Professional (AIIM)
Experience in records management for a Texas state agency.
Experience managing pension and/or insurance records.
Experience with electronic repositories (SharePoint, FileNet, etc.).
Experience planning and facilitating meetings or training sessions and/or formally presenting in group setting.
Experience providing budget and expenditure administration support.
Knowledge of Records & Information management theories, practices, techniques, rules, and regulations.
Knowledge of current and emerging technologies for managing electronic information and records.
Knowledge of information management system design, taxonomies, classification schemes, and controlled vocabularies.
Knowledge of the use of automated systems, software, and equipment associated with records management.
Skill in effective project management, including planning, organizing, and prioritizing work assignments.
Skill in managing, organizing, and motivating staff.
Skill in analyzing problems and devising effective solutions.
Skill in dispute resolution.
Skill in effective written and verbal communications.
Skill in providing outstanding customer service to internal and external customers and stakeholders.
Ability to exercise sound judgment in making critical decisions.
Ability to organize and coordinate work assignments to effectively meet deadlines.
Ability to gather, assemble, correlate and analyze facts.
Ability to lead, direct and train others.
Ability to establish and maintain harmonious working relationships.
Ability to work effectively in a professional team environment.

Skills

Records & Information management
Project management
Staff management
Problem analysis
Dispute resolution
Written communication
Verbal communication
Customer service
Electronic repositories
Budget administration

Location

Austin, Texas, United States

Work Type

Unclassified Regular Full-Time

Experience Level

Seven (7) years of full-time directly related, progressively responsible experience in records or information management or related experience.
Three (3) years of experience coordinating, leading or supervising the work of others.

Education Level

Bachelor’s degree from an accredited college or university in business administration, records or information management, library science, or a closely related field.
High school diploma or equivalent and additional full-time experience in records or information management, or related experience may be substituted on an equivalent year-for-year basis.
A master's degree or doctoral degree in a closely related field may be substituted on an equivalent year-for-year basis.

Salary/Compensations

$108,036.00 - 135,044.00

About the Company

Service, Respect, and Connection are core to the individual and collective TRS experience.
TRS is inspired by its community who bring authenticity and commitment to its mission to improve the retirement security of public education employees and retirees throughout Texas.
TRS utilizes collaboration and innovation to administer and counsel pensions and healthcare benefits.
TRS respects personal and career growth and provides opportunities to make a difference in members' lives.