Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Corpay is seeking a Senior Account Manager - Financial Institutions to join our Cross Border line of business. This role focuses on ensuring long-term growth, retention, and profitability by managing client relationships and ensuring implementation and onboarding milestones are met or exceeded.

Responsibilities

• Build and maintain strong client relationships, managing multiple priorities and client expectations.
• Proactively assist clients throughout the payment process, demonstrating expertise in Corpay's strategies, products, and services.
• Analyze client requests and provide information to resolve needs.
• Act as a trusted extension of the client's team.
• Obtain and evaluate relevant information, adhering to best practices and seeking additional synergies.
• Communicate and coordinate with internal departments to provide prompt client responses.
• Resolve client queries in a timely and professional manner, maintaining service level agreements (SLAs).
• Perform customer verifications and ensure compliance with 'Know Your Customer' regulations.
• Accurately move milestones through established processes and suggest process improvements.
• Provide professional service, managing internal obstacles discreetly.
• Quickly resolve customer issues.
• Proactively monitor systems and processes to ensure timely resolution of outstanding issues.
• Provide feedback to management on customer experiences and preferences.
• Collaborate with internal sales, trading, and support teams to leverage organizational capabilities.
• Lead and support end-to-end processes, capturing information and reconciling data.
• Troubleshoot and learn new systems and processes.
• Handle multiple priorities and time-sensitive queries, ensuring ownership until resolution.

Requirements

• 5+ years of successful client-facing experience as an Account Manager servicing Financial Institutions and complex clients.
• Ability to handle multiple priorities and time-sensitive queries with ownership until resolution.
• IT literate with the ability to quickly learn new systems, processes, and troubleshoot.

Skills

• Relationship-building
• Communication
• Detail-oriented
• Action-oriented
• Organization
• Client expectation management
• Team dynamics
• Payment process understanding
• Cross-functional collaboration
• Problem-solving
• Best Practices adherence
• Independent work
• Hybrid team collaboration
• Process improvement
• Customer satisfaction
• Issue resolution
• System monitoring
• Feedback provision
• Sales support
• Trading support
• Support team collaboration
• Data capture
• Data reconciliation
• Troubleshooting
• Time management

Location

• Toronto, Canada

Work Type

• Onsite
• Hybrid

Experience Level

• Senior

Salary/Compensations

• CAD $80,000 to $120,000

Benefits

• Comprehensive Benefits Package including Medical, Dental, Vision and Paramedical benefits, as of day one
• Quarterly Commission program
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

About the Company

• Corpay is a global technology organization leading the future of commercial payments with a culture of innovation.
• Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
• Millions of people in over 80 countries around the world use our solutions for their payments.
• Corpay is committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.
• We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
• Offers of employment may be subject to the successful completion of pre-employment screening.
• Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement.

Equal Opportunity

• Corpay is committed to providing equal employment opportunities to all applicants and employees.
• Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
• Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
• If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.