Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

InfoSum, a WPP subsidiary, is seeking a Customer Success Manager to drive adoption and usage of their data collaboration platform in a post-cookie advertising environment. This role offers a clear path for growth, reporting to a Senior CSM.

Responsibilities

• Drive adoption and usage of InfoSum's data collaboration platform.
• Manage a portfolio of approximately 16-20 accounts, including major brands, publishers, data providers, and smaller customers.
• Ensure client stickiness, secure renewals, and identify expansion opportunities.
• Build strong client relationships and align them with InfoSum's capabilities.
• Deliver continuous value and drive platform usage to earn renewals.

Requirements

• A minimum of 3-5 years in a customer success or account management role within the Ad Tech industry.
• Solid understanding of the paid media marketplace, including decision-making, financial flows, and the competitive landscape (DSPs, SSPs, data platforms).
• Ability to articulate success through business outcomes and metrics (e.g., revenue growth, usage increase).
• Understanding that renewals are earned through continuous value delivery and driving platform usage.
• Technical understanding of how Ad Tech platforms work.
• Strong desire to learn, grow, and take ownership; proactive, startup mentality.
• Preference for candidates who have demonstrated commitment by staying with a previous company for at least two years.

Skills

• Customer Success Management
• Account Management
• Ad Tech Industry Knowledge
• Paid Media Expertise
• Business Outcome Articulation
• Platform Usage Driving
• Technical Aptitude
• Relationship Building

Location

• North America

Work Type

• Hybrid

Experience Level

• 3-5 years

Salary/Compensations

• $60,000—$140,000 USD

Benefits

• Competitive benefits package

About the Company

• WPP is the trusted growth partner for the world’s leading brands, uniting cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel.
• WPP has global reach across 100+ markets, with deep local expertise.
• WPP is committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities.

Equal Opportunity

• WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
• We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.