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About the Role

The primary objective of this role is to establish, maintain, and continuously enhance a robust claims governance and oversight framework for Delegated Authorities in the UK. This ensures compliance with internal guidelines, business unit standards, and regulatory requirements, while delivering good customer outcomes through effective claims governance. The role is responsible for defining, implementing, and adhering to claims governance standards, oversight processes, procedures, work instructions, controls, and reporting requirements. It also supports the development of global governance standards in collaboration with the Great Lakes Germany governance team and GSI Claims Governance.

Responsibilities

Own the development, maintenance, and continuous enhancement of the Claims Governance framework, standards, processes, procedures, work instructions, reporting, and governance strategy for Delegated Authorities in the UK.
Ensure effective implementation of governance requirements through robust controls, workflows, and oversight practices across Delegated Authorities claims handling.
Deliver claims regulatory, governance, and compliance initiatives, including the implementation of new requirements, remediation activities, and governance improvements.
Develop and maintain governance reporting frameworks and supporting IT tools for management, Board, and regulatory oversight.
Maintain the governance and control framework for delegated claims authority, ensuring delegated claims handling operates within approved authority, governance standards, and regulatory requirements.
Contribute to Board of Management reporting by providing clear, accurate, and timely claims governance input, analysis, and updates.
Identify, assess, monitor, and mitigate conduct, reputational, and operational risks arising from primary insurance claims handling in the UK.
Work closely with the Great Lakes Germany Claims Governance team and GSI Claims Governance to help define and maintain global claims governance standards.
Establish and maintain governance standards for outsourced claims services in the UK, aligned with Munich Re global and local requirements and relevant regulatory requirements.
Provide expert guidance, advice, and training to senior management and relevant stakeholders on claims governance matters, regulatory developments, and their business implications.
Undertake any additional responsibilities reasonably required to support effective claims governance, regulatory compliance, and the delivery of high-quality claims services in the UK.

Requirements

Strong experience in Delegated Authorities claims oversight within a regulated insurance environment, including delegated authority controls, performance monitoring, and service provider governance.
Strong understanding of the UK insurance regulatory environment and claims-related legal, conduct, and compliance requirements.
Proven experience in designing, implementing, and enhancing governance frameworks, controls, and oversight models within a regulated insurance environment.
Experience in primary insurance claims operations across multiple lines of business, with strong understanding of claims performance, service delivery, and customer outcomes.
Excellent communication and stakeholder management skills, with experience preparing clear, concise, and decision-focused reporting for senior management, Boards, and governance forums.
Experience in delivering regulatory change, remediation actions, and governance improvements in response to audits, internal reviews, or regulatory requirements.
Experience working with audit, assurance, and control functions, including tracking findings, managing remediation actions, and driving governance improvements to closure.
Experience drafting and maintaining policies, procedures, work instructions, and governance documentation to a high professional standard.
Strong analytical skills and a constructive challenge mindset, with the ability to identify control gaps, assess governance risks, and drive practical, sustainable improvements.
Ensuring compliance with applicable UK regulatory requirements relevant to claims handling and Delegated Authorities oversight, including FCA and PRA expectations.
Supporting compliance with the Insurance Distribution Directive, Munich Re’s Code of Conduct, and the FCA Conduct Rules.
Satisfying all claims-related regulatory reporting requirements in collaboration with the reporting function and other relevant control functions.
Supporting regulatory reviews, enquiries, and interactions by coordinating accurate, timely, and well-governed claims input.

Skills

Delegated Authorities claims oversight
Claims governance
Regulatory compliance
Oversight processes
Reporting
Stakeholder management
Risk mitigation
Policy and procedure drafting
Analytical skills

Location

Work Type

Full-time

Experience Level

Strong experience
Proven experience

Education Level

University degree or equivalent work experience

Benefits

Great compensation package
On target bonus
25 days annual leave with the option to purchase more
Private medical insurance
Employers' contributory pension of 10%
Fully paid 6 months family leave

About the Company

Great Lakes Insurance SE is a specialty provider of primary insurance services in the UK.
Great Lakes London Branch is a substantial part of Great Lakes Insurance SE in Munich.
The interlocked business model seizes opportunities closely connected to the reinsurance core business and innovation opportunities, as an integral part of the Munich Re Group.
Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia.
Great Lakes Insurance UK Limited is a fully owned subsidiary of Great Lakes Insurance SE, regulated by Prudential Regulation Authority and the Financial Conduct Authority.
GLLS acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.
We work in an environment where we think big: Change and culture are continuously role-modelled.
We create and articulate a compelling and ambitious shared purpose, vision and direction.
We pave the way towards success and see failure as learning.
We care & dare: We are empathetic. We know when to lead and know when to let others lead.
We attract, grow and coach future leaders.
We communicate in a clear & authentic way: We interact with a positive and humble spirit.
We solicit feedback, ask and listen, learn and unlearn.
We grow with our clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients.
We embrace new ways of working using digitalisation to deliver solutions.
We lead the We: We have a passion for winning and growing as a team.
We inspire people to be capable of joint performance.
We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged.
At Munich Re, embracing the power of differences is at the core of who we are.
We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better.
We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs.
We are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

Equal Opportunity

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.