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About the Role

The Senior Product Owner serves as the customer proxy to the Agile team, making final decisions on priority, business value, and functionality. This role analyzes complex business processes, defines integrated user stories, and monitors metrics to improve quality and verify business value. The Senior Product Owner works directly with one to two Agile teams, potentially as part of a Scaled Agile Release Train or on independent teams.

Responsibilities

Supports one to two Agile Scrum teams on initiatives of medium to large complexity.
Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, and drives content via prioritized user stories.
Obtains customer validation and accepts stories, ensuring the solution addresses overall program priorities.
Acts as a thought leader in Scrum ceremonies, ensuring Scrum Teams adhere to Scrum values and fostering continuous improvement.
Facilitates Product Backlog Refinement, including reviewing and updating backlog item definitions, developing acceptance criteria and value statements.
Analyzes ways to split backlog items into smaller chunks of incremental value.
Helps inform the enablers required to support new features and capabilities.
Establishes capacity allocation for the team.
Builds customer and user insights into all stages of the Scrum planning and execution process.
Ensures continuous validation of stories with Customers and business users.
Proactively analyzes metrics and recommends product changes based on feedback.
Inspires and motivates team members to constructively challenge each other, foster ownership, and advocate for long-term decisions.
Builds a trusting and safe environment within the team, with customers, and other stakeholders.
Collaborates with Product Managers and other Senior Product Owners to ensure Stories align with program value, goals, and objectives.
Performs additional duties as assigned.

Requirements

Minimum of five years’ experience as a Product Owner or similar role.
Three years’ experience within the Commercial or Personal insurance industry.
Knowledge of policy administration systems and policy lifecycle processes.
Proven experience in rating and issuance of policies preferred.
Multiline Property & Casualty (P&C) experience preferred.
Strong knowledge of National Accounts Property and Middle Market Property underwriting.
Bachelor’s degree or equivalent work experience.
Typically a minimum of five years as a Product Owner or equivalent role implementing technology enhancements to policy administration or underwriting systems.
Experience with insurance products.
Successful track record with Agile methodologies.
Strong expertise in Large Property and Middle Market Property underwriting.
Demonstrated curiosity and experience evaluating, piloting, or scaling AI-enabled capabilities to solve business problems and improve user experiences.

Skills

Strong executor, proven across complex initiatives.
Champion for the adoption of new Agile technologies and methodologies.
Ability to build and maintain collaborative relationships with stakeholders.
Growth mindset with a willingness to experiment, learn, and continuously adapt.
Leveraging emerging AI capabilities to improve products, processes, and team effectiveness.
Highly collaborative with good conflict resolution skills.
Proven ability to enact change quickly.
Willingness to develop Agile team members by inspiring, encouraging and providing constructive feedback.
Solid leadership skills.
Proven ability to work directly with Product Management, business stakeholders and technical/product teams.
Domain knowledge of solutions being developed.

Location

Chicago, IL
New York, NY

Work Type

Hybrid

Experience Level

Senior

Education Level

Bachelor's degree or equivalent work experience
Applicable certifications preferred (e.g. SAFe PO/PM, CSPO or PSPO)

Salary/Compensations

$72,000 to $141,000 annually

Benefits

Comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

About the Company

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA utilizes AI-enabled technology during the recruiting process.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.