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About the Role

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?

Responsibilities

• Interact with a variety of clients/patients and ensure exceptional, customer-focused service.
• Support the Operations Manager with furthering departmental goals and objectives, including developing and inspiring your team of employees, resolving customer issues, and interfacing with other laboratory departments.
• Manage departmental resources, optimize processes, and maximize profitability.
• Champion safety, compliance, and quality control.

Requirements

• Bachelor's degree in Medical Technology (Chemical, Physical, Biological, or Clinical Laboratory Science); OR qualifies as a supervisor under current CLIA regulations
• Certification by the American Society of Clinical Pathologists or equivalent
• Previous experience in a clinical laboratory or other service organization.
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment
• Routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Skills

• Leadership
• People skills
• Patient care
• Teamwork
• Innovation
• Communication skills
• Typing proficiency (at least 35wpm)
• 10-key
• Call center experience
• Laboratory experience
• Leadership experience

Work Type

• Full-time
• First shift

Experience Level

• 2+ years of experience working in a call center or in the laboratory
• Previous leadership experience

Education Level

• Bachelor's degree in Medical Technology (Chemical, Physical, Biological, or Clinical Laboratory Science)
• Supervisor under current CLIA regulations
• Certification by the American Society of Clinical Pathologists or equivalent

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging – we are a community!

About the Company

• Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment.
• At Sonic Healthcare USA, we emphasize teamwork and innovation.
• Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees.

Equal Opportunity

• We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.