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About the Role

Schweiger is a leading dermatology practice seeking a Full-Time Lead Patient Coordinator for its Rykowski Office. This role involves assisting the General Manager with front office supervision and staff management, ensuring a professional and welcoming atmosphere for patients and staff.

Responsibilities

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, PCs, and MAs.
• Lead by example, maintain office presence and the highest level of professionalism.
• Assist the GM with finding coverage for necessary shifts due to call outs, emergencies, or PTO.
• Train and supervise all front office staff.
• Ensure beginning and end-of-day checklists are performed and signed off daily.
• Conduct weekly meetings with fellow PCs.
• Provide weekly feedback to the General Manager regarding employee progress and re-training needs.
• Oversee front office staff's timely and correct performance of scheduling tasks.
• Ensure all scheduling, cancellations, confirmations, and superbill entries are done appropriately.
• Notify, document, and advise the General Manager of all personnel and patient complaints or issues.
• Maintain a neat and orderly work area throughout the office.
• Maintain all office equipment and office supply inventory, following bi-weekly ordering protocols.
• Oversee the creation of new medical records for each patient, obtaining necessary copies of insurance cards, referrals, and demographic information.
• Ensure staff correctly enters data into the system.
• Maintain confidentiality of all patient and employee information.
• Enforce CLIA, OSHA, and HIPAA regulations.
• Audit PC checklists and ensure closing duties are performed correctly.
• Oversee that cash deposits are locked up in the appropriate location.
• Have thorough knowledge of all procedures performed at offices.
• Perform other duties as assigned by supervisor on an as-needed basis.

Requirements

• Previous healthcare experience is required.
• Dermatology experience is required.
• 2 - 3 years of experience working in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Must be a professional, reliable, and dedicated employee.
• Must have strong critical thinking, problem resolution skills, and be a great multitasker.
• Open availability to work during weekdays and weekends.

Skills

• EMR software
• Patient scheduling systems
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Communication skills
• Interpersonal skills
• Organizational skills
• Patient relations
• Customer service skills
• Critical thinking
• Problem resolution
• Multitasking

Location

• Rykowski Office

Work Type

• Full-time
• 30+ hours per week

Experience Level

• 2 - 3 years of experience working in a dermatology/medical environment preferred

Salary/Compensations

• $20-$25 per hour

Benefits

• Medical (Virtual Care included)
• HSA/FSA
• Dental
• Vision
• 401K
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings for public transit commuters
• Your birthday is an additional personal holiday
• Employee discounts on Schweiger skin care products & cosmetic services

About the Company

• Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California.
• Schweiger provides medical, cosmetic, and surgical dermatology and allergy services with over 2.5 million patient visits annually.
• Our mission is to create the Ultimate Patient Experience and a great working environment for our providers, support staff and all team members.
• Schweiger has been included in the Inc. 5000 Fastest Growing Private Companies in America list for seven consecutive years.
• Schweiger has also received Great Place to Work certification.

Equal Opportunity

• Schweiger, is an equal opportunity employer and does not discriminate in its hiring process with applicants, whether internal or external, because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, gender identity, disability, genetic information, veteran status, military status, application for military service or any other class per local, state or federal law.
• Schweiger does not require vaccination for COVID-19 in order to be considered for employment; however, some state guidelines may require that we keep record of your vaccination status on file.