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About the Role

BCG is building the most AI-fluent workforce in the world and seeks to pioneer AI-powered learning experiences that scale, personalize, and transform how our people grow. As a Learning Experience Design Senior Manager, you will translate strategic direction into high-quality learning experiences, integrating learning science and AI possibilities.

Responsibilities

• Design and deliver firm-wide learning campaigns, integrating learning into the flow of work, agentic experiences, digital learning, and live events.
• Apply AI tools and techniques to develop innovative learning solutions, automate design workflows, and prototype intelligent agents.
• Ensure learning solutions are grounded in how people learn and change behavior.
• Collaborate with engineers, product teams, data analysts, learning architects, and fellow learning designers to test hypotheses and co-develop solutions.
• Define and structure learning problems from ambiguous briefs.
• Conduct learner and stakeholder analyses to understand needs and shape targeted solutions.
• Partner with colleagues, SMEs, and internal teams to select appropriate processes, structures, technologies, and delivery formats.
• Distill complex topics into learner-friendly formats using storytelling, real-world scenarios, and behaviorally driven design approaches.
• Curate and contextualize external learning assets while building BCG-specific capabilities.
• Prototype ideas and conduct proof-of-concepts quickly to refine based on feedback.
• Apply AI tools throughout the design process, reviewing and refining AI-generated content.
• Develop effective learning experiences using existing source material and content, validating with subject matter experts.
• Perform independently in a fast-paced, intellectually intense, service-oriented environment.
• Understand AI and LLM fundamentals to guide responsible and effective use.
• Design logic, feedback rules, and guardrails for AI-powered learning experiences.
• Translate learner needs, business goals, and L&D use cases into actionable inputs for AI-powered learning solutions.
• Adopt AI tools early and explore emerging trends to enhance learning design.
• Run intake conversations to produce clear problem statements, success metrics, and defined scope.
• Partner effectively with senior stakeholders and diverse teams to drive alignment and progress.
• Apply structured problem solving and sound judgment to navigate ambiguity and trade-offs.
• Communicate clearly and credibly, adapting messages to different audiences.
• Adapt to shifting priorities and evolving briefs while maintaining design quality and learner outcomes.
• Work successfully within a complex matrixed organization to manage relationships and align learning solutions.
• Manage timelines and deliverables with various stakeholders in a dynamic environment.
• Manage multiple priorities with discipline, reliability, attention to detail, timely delivery, and high-quality outcomes.

Requirements

• Bachelor’s or Master’s degree in a relevant field such as human-computer interaction (HCI), computer science, AI/ML, cognitive science, education, instructional design, learning science, or digital technology.
• Minimum 6-9 years’ experience in learning experience design, with a focus on applying AI to develop innovative solutions.
• Strong working knowledge of adult learning theory and learning experience design principles.
• Proficiency in using Digital/AI tools (e.g. Articulate 360, Synthesia, ChatGPT, Claude) to design AI-enabled learning solutions.
• Critical eye for evaluating and refining AI-generated output.
• Experience working with technical teams, including engineers and product managers.
• Practical experience in applying agile and user centric design principles is preferred.
• Strong project management skills with the ability to think systemically while managing executional details effectively.
• Experience in translating complex topics into practical application.
• Strong critical thinking and storytelling to turn content into clear, compelling narratives partnering with SMEs.
• Confidence in working with stakeholders, balancing perspectives while advocating for high-quality solutions.
• Ability to thrive in fast-paced environments and deal with ambiguity and direction changes.
• Experience working with remote international teams.
• Excellent English language oral and written communication skills.

Skills

• Learning design
• AI application and innovation
• Stakeholder management
• Project management
• Adult learning theory
• Learning experience design principles
• Digital/AI tools (Articulate 360, Synthesia, ChatGPT, Claude)
• Agile principles
• User-centric design principles
• Critical thinking
• Storytelling
• Communication

Location

• Remote

Work Type

• Full-time

Experience Level

• 6-9 years experience in learning experience design

Education Level

• Bachelor's or Master's degree

About the Company

• Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
• BCG was the pioneer in business strategy when it was founded in 1963.
• Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
• Organizations must blend digital and human capabilities to succeed.
• Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change.
• BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose.
• We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Equal Opportunity

• Boston Consulting Group is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
• BCG is an E - Verify Employer.