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About the Role

To create a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

Responsibilities

• Exceed the customer’s service expectations.
• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer’s needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out of stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.
• Ensure a positive final impression of customer care at the cash wrap.
• Comment on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer’s zip code or email address.
• Ring transactions efficiently – issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette.
• Perform all register functions.
• Train new stylists on Register University.
• Maintain cash wrap organization, cleanliness and restock.

Requirements

• Energy and happiness that is contagious.
• Builds relationships naturally, embraces individuality and diversity.
• Exhibits clear verbal communication skills.
• Ability to thrive in a fast paced, rapidly evolving environment.
• Heart and soul for the FP brand.
• Experience being a team player.
• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Location

• 38/39 Duke of York Square, London, SW34LY United Kingdom

Benefits

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
• Employee Assistance program to support with mental, physical and financial health
• Discount off external gym memberships
• Private Medical Insurance for eligible employees
• Up to 40% employee discount at all URBN Brands
• Season ticket loan for eligible employees
• Cycle to work scheme for eligible employees
• Structured support within the business alongside continued learning and development

About the Company

• Free People lifestyle and brand image

Equal Opportunity

• URBN is an Equal Opportunities Employer committed to diversity and inclusion.
• We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
• We base all our employment decisions on merit, job requirements and business needs.