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About the Role

The Field Application Engineer (FAE) will be part of a growing, dynamic team responsible for developing new or existing opportunities in the global IT market. The FAE will work with customers from ground to executive-level, manage projects, and help grow the business. Customer and solution focus, business continuity, and support are key factors for this position. The FAE must collaborate with multiple departments to ensure projects meet customer requirements.

Responsibilities

Provide technical pre-sales and occasional post-sales assistance to customers.
Evangelize technology and Supermicro portfolio within enterprise customers to enrich the Supermicro offering.
Assist with technical support escalation and pre-sales queries.
Act as a trusted advisor within a specific customer base, engaging at all levels up to C-Suite.
Manage and develop leads from a technical capability standpoint.
Deliver and manage Proof of Concepts (POCs) end to end.
Investigate and work around issues.
Deliver training to customers and end-users on new product offerings and roadmaps.
Assist internal sales with training, occasional exhibitions, and regular meetings.

Requirements

A degree in a related field is desirable but not necessary; a degree can be offset by relevant experience.
5+ years of relevant experience within IT, specifically within Compute, Storage, and/or Networking.
Good solution design and diagnostic skills.
Familiarity and experience with a range of Operating Systems, Storage Software, and/or Network Operating Systems would be beneficial.
Strong background with compute and storage hardware and architecture desired.
Good ability to present and communicate ideas and solutions to a wide range of client types.

Skills

Technical pre-sales support
Post-sales support
Customer engagement
Project management
Technical support escalation
Lead management
Proof of Concept (POC) delivery
Problem-solving
Customer training
Sales support
Solution design
Diagnostic skills
Operating Systems
Storage Software
Network Operating Systems
Compute hardware
Storage hardware
Architecture
Presentation skills
Communication skills

Experience Level

5+ years relevant experience

Education Level

Degree in related field desirable (can be offset by experience)

About the Company

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms.
Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community.
We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.

Equal Opportunity

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.