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About the Role

The ITSS Collaboration Services Team empowers eBay employees to connect, communicate, and collaborate seamlessly by providing secure, intuitive collaboration environments. As a Collaboration Administrator, you will be a hands-on owner of our enterprise collaboration platforms, managing and optimizing tools such as Microsoft 365, Slack Enterprise Grid, and Google Workspace, while bringing insight into industry trends and emerging technologies, including AI, to continuously improve employee experiences.

Responsibilities

Administer, monitor, and optimize platforms including Microsoft 365, Slack Enterprise Grid, Google Workspace, and Cisco Cloud Email Security to deliver secure, scalable, and reliable collaboration experiences.
Drive adoption and effective use of adjacent collaboration tools such as Monday.com, Figma, Lucid, and Smartsheet, leveraging AI integrations where appropriate.
Enhance eBay’s security posture by defining and implementing proactive security policies, managing email authentication standards, and leading timely incident response and remediation.
Increase operational maturity by mentoring peer support teams, creating clear documentation and runbooks, and sharing best practices.
Align collaboration platform strategy with eBay’s business priorities by working closely with cross-functional partners and vendors to evaluate needs, propose solutions, and influence roadmap decisions.
Lead effective change and release management for collaboration technologies, translating technical updates into user-friendly experiences and communications.

Requirements

Hands-on experience administering and supporting enterprise deployments of Microsoft 365, Google Workspace, and Slack, including configuration, troubleshooting, and optimization.
Deep expertise operating large-scale email environments using Exchange Online and Cisco Cloud Email Security, with practical experience implementing and maintaining DKIM, DMARC, and SPF.
Proven experience building, integrating, and supporting secondary collaboration SaaS platforms such as Monday.com, Lucid Software, Figma, and Smartsheet in a complex enterprise environment.
Proficiency with AI-powered agents, MCP servers, and APIs, including managing and governing third-party app integrations across multiple collaboration platforms.
Ability to participate in a 24x7 on-call rotation.
Strong communication skills to partner effectively with global teams and to explain technical topics clearly to non-technical audiences.
A collaborative, growth-oriented mindset, with a focus on security, reliability, and inclusive user experiences.

Skills

Microsoft 365
Google Workspace
Slack Enterprise Grid
Cisco Cloud Email Security
Exchange Online
DKIM
DMARC
SPF
Monday.com
Figma
Lucid
Smartsheet
AI
APIs

Salary/Compensations

C$102,400 - C$136,700

Benefits

Target bonus
Restricted stock units
RRSP eligibility
Various paid time off benefits, such as PTO and parental leave

About the Company

eBay is a global ecommerce leader changing the way the world shops and sells.
Our platform empowers millions of buyers and sellers in more than 190 markets around the world.
We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our culture values innovation, work/life balance, and cross-team partnership.
We are in this together, sustaining the future of our customers, our company, and our planet.

Equal Opportunity

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, and disability, or other legally protected status.
If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible.
View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility.