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About the Role

Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to associates in one of the store's departments, focusing on merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service.

Responsibilities

• Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
• Provides daily direction to the associates within the department.
• Prepares to-do / Task lists.
• Executes all merchandising directives and maintains plan-o-grams as set by the Corporate Office.
• Ensures a pleasant and productive shopping experience for all customers.
• Assists the GSM / DM and Human Resources Manager to staff the department with service-oriented associates, participates in interviewing and makes recommendations for selection.
• Coordinates training, consults with GSM and gives input on preparation of performance appraisals.
• Prepares weekly work schedules and coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate opportunities with GSM / DM and HR Manager.
• Maintains a high level of personal Customer Service and achieves better than Company average customer service results.
• Remains a Product “expert” through ongoing product knowledge training and conducts product demos to entire staff.
• Assists the GSM / DM with coordination of all “Special Events”, maintenance of pricing and UPC integrity, determining proper assortments, accuracy of inventory, and proper display, signing and pricing of all advertised items.
• Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws.
• Provides a legendary experience for every customer by assisting customers in making buying decisions.
• Identifies and evaluates customers' needs.
• Makes product recommendations based off of this analysis.
• Promotes programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
• Performs duties within scope of general company policies, procedures, and objectives.
• Analyzes problems and performs needs assessments.
• Uses judgment in adapting broad guidelines to achieve desired results.
• Makes recommendations that affect policies, procedures, and practices.

Requirements

• Minimum High School Diploma or equivalent.
• 2 to 4 years in Retail Sales.
• Supervisory experience is a plus.

Skills

• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze certain reports.
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.

Location

• Onsite

Work Type

• Full Time

Experience Level

• 2-4 years retail sales experience
• Supervisory experience is a plus

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $20.00 - $22.75 per hour

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions.
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

About the Company

• Bass Pro Shops

Equal Opportunity

• Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual administration, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
• Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
• If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.