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About the Role

The Spa & Salon Receptionist will be responsible for answering calls, booking appointments, and providing top-quality guest service for the pool & spa clientele, all while adhering to Seneca Gaming Corporation's policies and procedures.

Responsibilities

• Greet guests cordially and professionally.
• Answer incoming calls, book appointments, take messages, and transfer calls.
• Resolve problems or provide requested information.
• Listen to and resolve customer complaints and problems.
• Receive payment and record receipts for services.
• Receive, open, and distribute incoming mail.
• Maintain inventory of supplies and requisition items.
• Maintain department and administrative records and files.
• Keep a current record of staff schedules and availability.
• Maintain the lobby or reception area by caring for plants and straightening magazines.
• Provide information about the establishment, its employees, and services.
• Assist and instruct spa guests on proper and safe equipment use.
• Ensure locker room, pool, spa, and exercise areas are stocked with amenities.
• Collect soiled linens and replenish areas with fresh supplies.
• Perform cleaning duties to ensure sanitary and safe locker room, pool, shower, Jacuzzi, steam room, exercise, and cardiovascular areas.
• Complete and maintain records of water/pool conditions, emergency medical treatments, and incidents.
• Inspect recreational equipment for safety hazards and damage.
• Assist department managers as needed.
• Maintain an understanding of information security policies and procedures.
• Provide exceptional customer service and communicate pleasantly, friendly, and professionally.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC Training programs within nine months of employment.
• Attend all necessary meetings.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Three to five years of administrative/clerical work experience preferred.
• Experience in a spa/salon is preferred.
• Experience with money handling and operating a cash register.
• Excellent knowledge of English grammar, punctuation, and spelling.
• Computer proficiency with office programs including Microsoft Word.
• Must present a professional appearance and demeanor when dealing with the public.
• Must possess excellent communication skills.
• Ability to write routine correspondence and speak effectively to the public, employees, and customers.
• Ability to deal effectively and interact well with customers and employees.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Required to climb or balance; stoop, kneel, couch or crawl.
• Lifting of spa/exercise equipment required.
• Must be able to stand, walk, and move through all areas of the casino/resort.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment.
• Must be able to work in an environment where smoking is permitted.

Skills

• Communication skills
• Customer service
• Problem-solving
• Microsoft Word

Location

• Casino/Resort

Work Type

• Full-time

Experience Level

• 3-5 years administrative/clerical experience preferred
• Spa/salon experience preferred

Education Level

• High school diploma or equivalent

Salary/Compensations

• $16.00/hour
• Compensation is negotiable based on experience and education.

About the Company

• Seneca Gaming Corporation