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About the Role

The Title Specialist will be responsible for the daily processing of vehicle titles, answering questions, providing support, and facilitating the Copart experience by offering solutions to meet customer needs. This role requires a thorough understanding of state and local title processing regulations and Copart policies. The Title Specialist will maintain file documentation, update customers on file status, and maintain accurate records of vehicle titling within company guidelines. This role involves significant customer interaction, both in person and verbally, with a diverse range of customers.

Responsibilities

Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.
Provide excellent customer service to all internal and external customers.
Process vehicle titles in accordance with state guidelines.
Research missing and/or incorrect title paperwork and determine proper resolve in a timely manner.
Communicate with customers via email or verbally to handle title issues daily.
Build relationships and develop a professional rapport with DMV and sellers.
Maintain title bin filing as necessary.
Performs other duties as assigned.

Requirements

HS diploma.
Two years customer service experience.
One year vehicle title processing.
Computer proficiency (MS Office Word / Suite).
Typing speed 45 words per minute.
Basic 10 Key proficiency.
Excellent customer service skills and attitude.
Excellent communication skills - verbal and written.
Must be able to work under pressure and meet time sensitive deadlines.
Must be able to multi-task.
Must be able to work independently with little supervision.
Must be able to view a computer screen for a significant portion of the work day.
Strong attention to detail.
Title knowledge of local and surrounding states is preferred.
Strong organizational skills.
Numeric and alphabetic filing skills are mandatory.
Must be able to work overtime schedule as needed.
Notary license preferred.
Bilingual a plus.
Occasional overtime as needed.

Skills

Customer Service
Communication (Verbal and Written)
Attention to Detail
Organizational Skills
Numeric and Alphabetic Filing
MS Office Word / Suite Proficiency
10 Key Proficiency
Title Processing
Bilingual (Preferred)

Location

Onsite

Work Type

Full-time
Occasional overtime

Experience Level

Two years customer service experience
One year vehicle title processing

Education Level

High School Diploma

Salary/Compensations

$23.40 - $26.31/ Hour

Benefits

Medical/Dental/Vision
401k plus a company match
ESPP - Employee Stock Purchase Plan
EAP - Employee Assistance Program
Vacation & Sick pay
Paid Company Holidays
Life and AD&D Insurance
Discounts

About the Company

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world.
Copart links vehicle sellers to more than 750,000 buyers in over 190 countries.
We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration.
By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team.
We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

Equal Opportunity

Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).
Right to Work