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About the Role

Medcan is recruiting a full-time/Part-time Receptionist for their high-performing service team. This role requires energy, enthusiasm, attention to detail, outstanding client service/hospitality, and great organizational skills. The ideal candidate is a client-focused professional with excellent communication skills, a great attitude, and a flexible schedule.

Responsibilities

• Warmly welcome and greet clients and guide them throughout their visit.
• Act as the primary point of contact for clients navigating their appointment, ensuring they receive maximum value time during their visit.
• Foster client loyalty by creating memorable experiences.
• Execute swift and accurate client check-ins and check-outs for all appointments.
• Schedule appointments for clients and ensure all appropriate client forms are completed.
• Process payments for appointments and products efficiently.
• Problem solve and troubleshoot in a fast-paced environment.
• Liaise effectively with all clinic departments and respond to staff inquiries via email.
• Professionally handle all client issues and inquiries (in person, via email, or by phone).
• Provide essential support and backup to the Clinic Flow and Concierge teams.
• Complete comprehensive opening and closing procedures, including next-day preparation.
• Maintain inventory of reception supplies and perform other administrative duties as required.
• Other administrative duties as required.

Requirements

• Prior experience in a client-facing role. Hospitality or healthcare experience is an asset.
• Exceptional customer service skills and a great attitude.
• Strong organizational skills, attention to detail, and time management.
• Excellent verbal and written communication skills.
• Ability to multi-task effectively while maintaining a high level of composure and professionalism.
• Ability to foster strong team and cross-functional working relationships.
• Beginner to Intermediate level skills in MS Office.
• Education in health or a related discipline, as an asset.
• Applicants must be available to work in-clinic between hours of 6:00am-7:30pm for an 8.5-hour shift.

Skills

• Client service
• Hospitality
• Organizational skills
• Communication skills
• Attention to detail
• MS Office

Location

• Greater Toronto Area
• Collingwood
• 150 York street, Toronto
• 40 Huron St Unit 202, Collingwood, ON
• 4120 Yonge St, Unit 314, Toronto ON M2P 2C6

Work Type

• Full-time
• Part-time
• Onsite

Salary/Compensations

• $41,830.00 - $57,516.25 CAD annually

About the Company

• Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community.

Equal Opportunity

• Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.