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About the Role

The Volunteer Support Administrator will recruit, onboard, coordinate, and support volunteer healthcare professionals at the Evergreen Health Centre, while providing administrative and reception support to health centre programs.

Responsibilities

• Identify ongoing volunteer recruitment needs
• Collaborate with Volunteer Resources to recruit and support volunteers
• Promote the health centre through external communications and outreach
• Provide administrative support for strategic partnerships
• Screen and process new volunteer applications
• Coordinate interviews and meetings
• Manage schedules for volunteers, students, and partners
• Maintain and distribute the monthly health centre services calendar
• Onboard and provide basic training for new volunteers, students, and partners
• Provide on-site administrative and technical support
• Liaise with volunteers regarding schedules, parking, and cancellations
• Execute volunteer recognition and retention initiatives
• Maintain volunteer records for professional liability and credentialing
• Update volunteers on health centre policies and procedures
• Track volunteer data and statistics
• Assist with funding proposals, reports, and processing invoices
• Provide relief support for health centre reception
• Maintain a welcoming atmosphere and ensure privacy and confidentiality
• Manage reception area flow, visitors, and deliveries
• Manage conflict and ensure safety
• Handle communications via phone, email, fax, and mail
• Coordinate clinic appointments and manage wait lists
• Perform patient intake and registration
• Input and update data in databases including Paradigm, CHR EMR, OSCAR EMR, Google Sheets, and Salesforce
• Connect community members to internal and external resources
• Maintain infection prevention and control measures
• Respond to emergency situations per organizational policies
• Participate as an active team member of the wider organization

Requirements

• Experience supporting volunteers in a non-profit organization
• Strong interpersonal and conflict resolution skills
• Strong verbal and written business English communication skills
• Ability to motivate, support, and appreciate diverse volunteer groups
• High attention to detail for record-keeping and reporting
• Proficiency in MS Office and Google Drive
• Demonstrated personal commitment to the principles of faith values and mission of the organization
• Police Record Check (Vulnerable Sector)

Skills

• Volunteer recruitment and retention
• Healthcare administration
• Reception and office administration
• Data entry and documentation
• Conflict management
• Crisis prevention intervention
• Trauma-informed care
• Medical terminology
• Volunteer Hub proficiency
• EMR software proficiency
• Salesforce proficiency
• CPR First Aid

Location

• Toronto, Ontario, Canada

Work Type

• Part-time
• Permanent
• 22.5 hours per week

Salary/Compensations

• $24,478.09 per year

Benefits

• Values-based and collaborative work environment
• Group RRSP matching
• Annual leave
• Paid personal days
• Comprehensive health and dental care coverage
• Employee and Family Assistance Program with Christian counselling services

About the Company

• Non-profit Christian organization dedicated to ending chronic poverty in Toronto
• Established in 1896
• Provides holistic programs and services to vulnerable youth, families, and adults

Equal Opportunity

• YSM welcomes and encourages applications from people with disabilities
• Accommodations are available on request for candidates during the selection process