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About the Role

Planet is seeking a communications and programme professional to support communications, engagement, and programme coordination for its AI-First transformation programme. This role will help colleagues understand how AI can support their work while keeping key activity organised and moving forward across the business.

Responsibilities

• Curate and structure content for regular AI Academy sessions, including use cases, tools, success stories and practical examples.
• Identify strong internal and external examples that show how AI can be applied in day-to-day work.
• Create content that is relevant, simple and useful for colleagues across different roles, markets and teams.
• Maintain a library of reusable AI Academy resources, learning materials and communications assets.
• Develop and support a clear, engaging AI communications plan.
• Create messaging that builds understanding, confidence and interest in Planet’s AI work.
• Support delivery across internal channels, including email, intranet, presentations, live sessions, town halls and leadership briefings.
• Help maintain a consistent, approachable voice across AI-related communications.
• Support activity that increases participation in AI Academy sessions and helps colleagues make practical use of AI tools.
• Develop creative approaches that make AI accessible, practical and relevant.
• Gather feedback from colleagues and use it to improve engagement activity.
• Capture and share success stories from different countries, functions and business areas.
• Support planning, tracking and reporting across AI transformation workstreams.
• Coordinate actions, milestones and dependencies across multiple teams.
• Maintain programme plans, engagement calendars and governance documentation.
• Prepare materials for leadership reviews, steering groups and programme updates.
• Track progress, risks and key decisions, and support follow-through on actions.
• Build strong working relationships with Corporate Affairs, the Centre of Excellence for AI and Digital Workplace teams.
• Work with colleagues across Planet’s global teams to share knowledge, highlight good practice and help successful ideas travel across the organisation.
• Support measurement and reporting on participation, engagement and adoption.
• Use insights to shape future communications, learning and engagement activity.

Requirements

• Experience in communications, programme management, change management or business transformation roles.
• Strong writing, editing and stakeholder engagement skills.
• Experience coordinating cross-functional programmes involving multiple stakeholders.
• Confidence preparing presentations, reports and communications for senior audiences.
• Strong planning and organisational skills, with the ability to manage competing priorities.
• Interest in AI, technology and organisational change.
• Experience supporting technology or transformation programmes would be beneficial.

Skills

• Structured thinker with strong attention to detail.
• Clear, warm and practical communicator.
• Strong organiser, able to bring structure to complex activity.
• Confident working with senior stakeholders and cross-functional teams.
• Comfortable balancing communications, coordination and reporting.
• High ownership and ability to follow through on agreed actions.

Location

• Global

Work Type

• Hybrid

About the Company

• Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
• We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
• Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
• Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
• Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
• Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.

Equal Opportunity

• Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
• Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.