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About the Role
The Sales Operations Associate is responsible for servicing a portfolio of accounts within the channel structure, managing and reviewing the seasonal orderbook per customer in partnership with internal teams to ensure timely order fulfillment. This role emphasizes the customer journey and experience.
Responsibilities
- Manage day-to-day orders for specified channels, sales reps, or customers to ensure on-time, in-full delivery.
- Process cancellations, returns, credits, and debits.
- Assist in executing customer requirements, including value-added services.
- Collaborate with sales, credit, and distribution center teams to align order flow with business and customer needs.
- Manage relationships with sales reps and retailers, including appropriate communication.
- Proactively escalate issues that threaten orderbook execution.
- Run and analyze daily order book reports.
Requirements
- 1-2+ years of experience in customer service or a related role.
- Experience in Wholesale Customer Service, Customer Operations, or Sales Operations, preferably in the Swim/Apparel/Footwear industry.
- SAP and Salesforce experience is a plus.
- EDI experience is a plus, but not required.
- Proficient in Microsoft Office, including Excel.
- Ability to problem-solve, multitask, and prioritize workflow.
- Excellent organizational, communication, and follow-up skills.
- Proficiency in French.
- Ability to thrive in a fast-paced, team-first, high-energy environment with a positive, can-do, customer-focused attitude.
Skills
- Microsoft Office
- Excel
- Problem-solving
- Multitasking
- Prioritization
- Organization
- Communication
- Follow-up
- French
- Customer service
- Sales operations
- EDI
- SAP
- Salesforce
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 1-2+ years
Salary/Compensations
- Competitive salary
Benefits
- Discretionary bonus
- Hybrid working
- Flexible start and finish times
- Generous paid time off
- Product discounts
- Sample sales
- Medical and healthcare support
About the Company
- Pentland Brands is a global family business behind iconic active and lifestyle brands, bringing integrity, energy, and ambition to its work.
- Speedo is an iconic swimwear brand with a heritage of innovation, performance, and a love for swimming, creating products for every type of swimmer.
- The brand is trusted for understanding what matters in water: fit, movement, comfort, durability, confidence, and performance.
Equal Opportunity
- Pentland Brands and Speedo are equal opportunity employers.
- Consider all applicants for employment based on individual capabilities and qualifications, consistent with applicable law.
- Do not discriminate based on race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status, or any other protected characteristic.
- Have a strong corporate commitment to inclusion and diversity.
- Ensure all associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience, and potential.
- Ask applicants not to disclose salary history information.