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About the Role

The Multi-Brand Manager oversees multiple quick-serve and fast-casual restaurants within a single site, ensuring operational consistency, driving business growth, and fostering employee development. This role is critical for maintaining service quality, enhancing customer satisfaction, and achieving profitability across brands like Miss J's Diner, Sbarro, and Miss J's Cafe.

Responsibilities

• Supervise and ensure the efficient operation of all restaurants in the district, adhering to company policies and procedures.
• Implement operational strategies to maximize profitability, streamline operations, and ensure customer satisfaction.
• Monitor and manage inventory, labor, and supply costs for all locations in the district.
• Conduct regular restaurant audits to ensure compliance with health, safety, and cleanliness standards.
• Manage food quality and service consistency across all locations.
• Lead, mentor, and develop restaurant managers and staff, ensuring they are motivated, trained, and properly equipped to succeed.
• Conduct performance reviews and provide constructive feedback for restaurant management teams.
• Foster a positive work culture that emphasizes teamwork, accountability, and high standards.
• Organize training programs for team members and management to ensure alignment with company values and operational standards.
• Monitor and analyze financial performance for each restaurant within the district.
• Develop and implement local marketing initiatives to increase brand awareness and drive sales.
• Work with restaurant managers to set and achieve sales goals, as well as identify and address areas for improvement.
• Ensure adherence to budgeting and cost control measures, including labor and food costs.
• Monitor customer feedback and ensure a high level of customer satisfaction across all locations.
• Address customer complaints and resolve issues promptly to maintain a positive brand reputation.
• Encourage and implement customer loyalty initiatives and promotions to drive repeat business.
• Provide regular reports to upper management on district performance, including financial results, customer satisfaction, and team performance.
• Communicate effectively with restaurant managers to ensure alignment on goals, challenges, and solutions.
• Collaborate with cross-functional teams, including marketing, HR, and operations, to execute company strategies.
• Ensure compliance with all local, state, and federal regulations related to food safety, labor laws, and health standards.
• Stay updated on industry trends and regulatory changes to maintain compliance and operational excellence.

Requirements

• 5+ years of experience in restaurant management
• At least 2 years in a multi-unit or district manager role
• Strong understanding of the quick serve and fast-casual restaurant industries
• Proven ability to manage, train, and develop staff
• Excellent financial acumen and the ability to analyze P&L statements, sales data, and operational metrics
• Strong communication, leadership, and interpersonal skills
• Ability to multitask, prioritize, and solve problems in a fast-paced environment
• Proficient in Microsoft Office and restaurant management software
• A flexible and adaptable approach to meeting business needs
• Valid driver’s license and reliable transportation (for travel between locations)

Skills

• Financial acumen
• P&L analysis
• Sales data analysis
• Operational metrics analysis
• Communication
• Leadership
• Interpersonal skills
• Multitasking
• Prioritization
• Problem-solving
• Microsoft Office proficiency
• Restaurant management software proficiency
• Marketing strategies
• Customer engagement
• Business development

Location

• Multiple restaurant locations within the district

Work Type

• Full-time
• Flexible hours
• Evenings
• Weekends
• Holidays

Experience Level

• 5+ years of restaurant management experience
• 2+ years multi-unit or district manager experience

Education Level

• Bachelor’s degree in business management, hospitality, or a related field is preferred

Salary/Compensations

• Weekly pay

Benefits

• Opportunities for growth and advancement
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation & sick pay)

About the Company

• Operates quick serve (QSR) and fast casual restaurants including Miss J's Diner, Sbarro, and Miss J's Cafe.