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About the Role

The Field Service Manager provides strategic direction, leadership, and coordination for the Testing Department, aiming for optimal performance and fostering a positive team environment. This role ensures excellent customer support and high-quality service while collaborating with other departments to achieve organizational goals.

Responsibilities

• Oversee the day-to-day operations of the Testing Department.
• Prepare reports and debriefs for Operations.
• Coordinate with other technical departments for optimal service and productivity.
• Promote an uncompromising safety culture within the department.
• Answer technical questions from customers, sales personnel, subcontractors, or vendors.
• Perform classroom and on-the-job training for Testing Department personnel.
• Ensure proper methods and procedures are documented and consistently utilized.
• Guide and mentor subordinates in achieving their highest credentials and proficiency.
• Present technical presentations during training meetings.
• Assist with onboarding new technicians and participate in performance reviews.
• Ensure necessary equipment and supplies are available for technical personnel.
• Ensure proper safekeeping, testing, calibration, and upkeep of all equipment, tools, and resources.
• Track company-issued equipment and monitor rented equipment.
• Coordinate with Accounting/Finance for resource stewardship.
• Review schedules and direct adjustments for time allocations, utilization, and priorities.
• Track and update technician capabilities for the scheduling department.
• Ensure datasheets and reports are accurate and submitted timely.
• Conduct quality control reviews and approvals of reports and datasheets.
• Identify areas for improvement in utilization, output, or cross-training.
• Provide technical support to field technicians, sales, engineering, and customers.
• Perform additional responsibilities as required to support organizational goals.

Requirements

• Must have a satisfactory background/MVR check.
• Must pass a pre-employment, post-accident, reasonable suspicion, and/or random drug test.
• Must have reliable transportation and possess a valid driver’s license.
• Extensive knowledge of safety requirements and procedures in the electrical industry.
• Computing skills including email, internet, data entry, and Microsoft Office products.
• Strong leadership and team management skills.
• Strong interpersonal and social skills.
• Excellent verbal and written communication.
• Highly organized and detail oriented.
• Ability to travel up to 50% of the time.
• Ability and willingness to work occasional overtime as needed.
• Ability to lift up to 50 pounds.
• Ability to walk, stand, climb, pull, push, sit, and work in a cramped or confined space.
• Potential low exposure to various conditions, including dirt, heat, fumes, smoke, water, noise, vibration, grease, oil, and dust.

Skills

• Electrical Testing
• Electrical Engineering
• Supervisory Experience
• Leadership
• Team Management
• Interpersonal Skills
• Communication (Verbal and Written)
• Organization
• Detail Orientation
• Microsoft Office Products
• Data Entry
• Internet Navigation

Location

• Onsite

Work Type

• Full-time

Experience Level

• 3+ years of supervisory experience
• 5+ years of technical experience in Electrical Testing or Electrical Engineering

Education Level

• NETA level III or higher certification
• Bachelor’s degree in Electrical Engineering preferred

Benefits

• Competitive Pay
• Incentives for Certifications
• Referral Bonus Program
• Tuition Reimbursement
• Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products
• 401k program with a company match
• Performance Program
• Paid Parental Leave
• PTO including Wellness Days and Paid Holidays

About the Company

• At POWERX, we take pride in being the premier provider of comprehensive power services, ensuring that power systems operate efficiently and reliably.
• Our commitment to quality and excellence is evident in our field services, engineering and consulting expertise, and adherence to certifications and regulations.
• Safety and performance are at the forefront of our integrated approach.
• We are a people-first company, valuing integrity, respect, and teamwork.
• Our mission is to empower businesses by optimizing system performance, ensuring safety and compliance, and driving operational excellence with innovative solutions.
• At POWERX, we offer a dynamic environment where both experienced professionals and newcomers can grow, make an impact, and build a legacy.
• Our vision is to lead the future of power systems with cutting-edge technology, sustainable practices, and a relentless focus on customer success.
• We are dedicated to expanding our expertise, locations, and services while maintaining our people-first philosophy.
• Partnering with POWERX means gaining a trusted team of passionate experts committed to delivering value and fostering lasting relationships.
• Join us in making power work for our clients and the communities we serve!

Equal Opportunity

• POWERX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.