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About the Role

UnitedMasters is seeking a Director of UX to lead the design vision, customer research, and end-to-end product experience across iOS, Android, and web. This player/coach role requires a design leader experienced in mobile apps and responsive web products, who can balance high-level strategy with detailed execution and customer discovery.

Responsibilities

• Define and articulate a multi-platform UX strategy spanning iOS, Android, and web.
• Establish a unified design language and systems that scale across mobile and desktop experiences.
• Champion simplicity, accessibility, and consistency across all surfaces.
• Deliver high-quality designs and prototypes for mobile apps and web interfaces, demonstrating mastery of platform-specific interaction patterns.
• Lead critical product surfaces including onboarding, distribution tools, subscription areas, analytics, payments, and artist monetization features.
• Collaborate directly with engineers to ensure designs are technically feasible and implemented with high fidelity across platforms.
• Coach designers on mobile UI patterns, responsive design, gesture-based interaction, and layout systems.
• Conduct user interviews, usability tests, concept evaluations, and surveys across mobile and web contexts.
• Build a deep understanding of how artists and label partners use our products across devices.
• Turn insights into product opportunities, UX improvements, and roadmap guidance.
• Evangelize research findings across executives and cross-functional teams.
• Manage, mentor, and develop a small but high-impact UX/UI design team.
• Establish design critique rituals, quality standards, and platform-specific guidelines for mobile and web.
• Implement design ops practices to streamline workflows, improve velocity, and reduce design debt.
• Build career paths, growth plans, and structures for scaling the UX function.
• Collaborate tightly with Product and Engineering to shape requirements, define success metrics, and plan releases across mobile and web.
• Work with Data Science, Artist Relations, and Marketing to create culturally resonant, data-informed experiences.
• Influence roadmap and prioritization using clear UX rationale and customer insights.

Requirements

• 8+ years of UX/UI or product design experience for consumer-facing mobile apps (iOS + Android) and responsive web products.
• 3+ years managing designers or leading design teams.
• Strong portfolio showing high-quality cross-platform design work, including flows, visual systems, and interaction patterns.
• Demonstrated experience as a hands-on designer and player/coach.
• Expertise in user research, usability testing, customer discovery, and insight synthesis.
• Proficiency with Figma, prototyping tools, mobile design systems, and responsive layout frameworks.
• Exceptional communication and storytelling capabilities.
• Strong project management skills and ability to prioritize work to successfully balance several work streams at a time.
• Ability to pay meticulous attention to detail and possess a deeply pro-active, hands-on mentality.
• Possess deep appreciation and sensitivity towards people, culture, and values.
• Ability to execute on priorities with a strong sense of urgency, ownership and accountability.
• Ability to handle confidential and sensitive information with tact, diplomacy, and discretion.
• Proactive collaborator among various stakeholders and peers.
• Personable, smart, passionate, and optimistic.

Skills

• Figma
• Prototyping tools
• Mobile design systems
• Responsive layout frameworks
• User research
• Usability testing
• Customer discovery
• Insight synthesis
• Cross-platform design
• Mobile UI patterns
• Responsive design
• Gesture-based interaction
• Layout systems
• Project management
• Communication
• Storytelling

Location

• San Francisco

Work Type

• Hybrid
• Four days in-office
• One day remote

Experience Level

• 8+ years of UX/UI or product design experience
• 3+ years managing designers or leading design teams

Salary/Compensations

• $210,000 - $245,000

Benefits

• Bonus
• Stock options
• 401(k) match

About the Company

• UnitedMasters is building a marketplace that connects artists, brands and fans - empowering artists to earn and grow.
• UnitedMasters has taken the bold step of building a music distribution service that, radically, puts artists first - disrupting the legacy music business by letting up-and-coming artists distribute their music directly to fans through streaming services while maintaining ownership of their master recording rights and up to 100% of royalties.
• Through the combination of UnitedMasters’ music distribution platform and its deep ties to brands, UnitedMasters enables independent artists and change-makers to grow and earn unlike any other platform.
• The UnitedMasters team is made up of musicians, marketers, engineers, and storytellers with backgrounds from YouTube, SoundCloud, Pandora, Facebook, Uber, Dropbox, Complex, VICE, and more.
• We work hand in hand with the award-winning creative teams that forge those innovative partnerships at Translation (our in-house creative advertising agency).
• UnitedMasters Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters.
• UnitedMasters enables ownership, exposure, and new paths for financial return for independent creators, while Translation helps brands leverage the power of contemporary culture to achieve transformational growth.
• Combined, UnitedMasters, Inc. is the world’s leading marketplace for cultural capital, connecting independent artists and brands to realize a future in which all creators own their future.
• Backed by Alphabet, Andreessen Horowitz, and Apple, UnitedMasters, Inc. is reimagining how brands and artists come together to tell their stories, build profitable growth, and push culture forward.