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About the Role

The Site Systems Analyst will provide hardware, software, and telecommunication support for remote and branch offices. This position will evaluate technical needs, devise and implement solutions, and perform desktop system installations and upgrades, all in support of JE Dunn's strategy, vision, and values.

Responsibilities

• Partner with project teams to provide options, packages, and scenarios for internet connection, speed, IT service offerings, and costs.
• Partner with logistics on digital workstation/kiosk and printer setup on jobsites.
• Gather initial requirements for jobsites and procure packages to meet budgets and financial requirements.
• Initiate ongoing communication with IT and external resources.
• Contact service providers to build packages, estimate costs, and coordinate installations with internal teams and external providers, including low voltage installation.
• Manage onsite installations.
• Test final installations to ensure services and technologies are working properly.
• Assist project teams or employees with technology utilization and training, and provide end-user support.
• Coordinate other IT systems network connectivity and systems accesses.
• Monitor and maintain job site IT services throughout the project duration and make adjustments as necessary.
• Coordinate with project teams and internet providers to disconnect equipment/service.
• Travel to physical workstation setups at various jobsites across the U.S.
• Provide onsite maintenance and repair of job-site hardware including workstations, printers, telephone systems, and networking.
• Respond to issues received by the internal Help Desk that require onsite technical support.
• Enter and maintain data records for project sites and branch offices, including circuits, asset inventory, consultants, and vendors.
• Remove equipment from job sites or coordinate its disconnection and shipment to headquarters.
• Understand equipment operation.
• Maintain equipment in working order and troubleshoot equipment problems.
• Utilize technology to increase productivity and adapt to new technology.

Requirements

• 2+ Years help desk or desktop experience.
• Ability to perform work accurately and completely, and in a timely manner.
• Communication skills, verbal and written.
• Proficiency in MS Office.
• Time management skills.
• Ability to prioritize multiple projects.
• Organizational skills.
• Listening skills.
• Demonstrated knowledge of personal computers (PC) and operating systems.
• Demonstrated knowledge of PC components and associated hardware.
• Ability to troubleshoot and solve technical issues.
• Ability to quickly and effectively solve complex problems.
• Ability to deliver quality through attention to detail.
• Ability to build relationships and collaborate within a team, internally and externally.

Skills

• Basic knowledge of networking and telecommunications.

Location

• Remote
• Branch offices
• Jobsites across the U.S.

Work Type

• Onsite
• Travel

Experience Level

• 2+ Years help desk or desktop experience
• 2+ Years working with ISPs, network setup and troubleshooting (Preferred)

Education Level

• Bachelor’s degree in computer technology or related field (Preferred)
• Relevant experience will be considered

Benefits

• Professional Non-Union benefits package

About the Company

• Best People + Right Culture are the driving forces behind JE Dunn’s success.
• Hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company’s rewards has led to sustainable growth for over 100 years.
• Diverse teams strive to enrich lives through inspired people and places every day.

Equal Opportunity

• JE Dunn Construction is committed to hiring and retaining a diverse workforce.
• Proud to be an Equal Opportunity/Affirmative Action Employer.
• Policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.
• JE Dunn Construction is a background screening, drug-free workplace.
• JE Dunn provides reasonable accommodations to qualified individuals with disabilities.