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About the Role

As a Conversational AI Engineer specializing in Gemini Enterprise for Customer Experience (GECX), you will design, deploy, and optimize next-generation, customer-facing agentic workflows on a unified platform that bridges digital discovery with front-line customer operations. You will build multi-agent applications, focusing on implementing Code Agents using programmatic SDKs, custom Python/TypeScript callbacks, and CLI workflows to manage complex agent hierarchies, merging low-code visual building with custom-coded logic.

Responsibilities

Develop Multi-Agent Architectures using CX Agent Studio canvas and programmatic Code Agents.
Write Custom Code Tools & Callbacks in Python or TypeScript to extend agent capabilities.
Leverage GECX Engineering CLI & Tooling for automated code-first developer workflows.
Design Generative Playbooks & Control Flows using structured agent instructions.
Program Enterprise Integrations with databases, CRMs, and CCaaS networks.
Automate Quality & Evaluation (CI/CD) using programmatic test cases and simulations.

Requirements

Bachelor’s degree in computer science, engineering field, or equivalent practical experience.
3+ years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
Strong proficiency in Python or TypeScript/Node.js, with experience handling JSON payloads, RESTful APIs, and cloud-hosted webhooks.
Experience utilizing Git-based developer workflows and command-line interfaces (CLIs).
Hands-on experience building with Google’s GECX Code Agent tooling.
Technical understanding of Dialogflow CX, CX Agent Studio, or similar advanced, stateful conversational frameworks.
Experience deploying streaming, low-latency audio-to-audio (A2A) voice agents and integrating with telephony or CCaaS partner environments.
Solid grasp of prompt engineering safety protocols, blocklists, and programmatic fallback behaviors.
Experience with BigQuery or Google Cloud Logging for conversation trace extraction and performance metrics.

Skills

Python
TypeScript
Node.js
JSON
RESTful APIs
Webhooks
Git
CLI
Dialogflow CX
CX Agent Studio
Telephony (SIP/RTP)
CCaaS
Prompt Engineering
BigQuery
Google Cloud Logging

Location

Remote

Work Type

Remote
Full-time

Experience Level

3+ years

Education Level

Bachelor’s degree in computer science, engineering field, or equivalent practical experience

Salary/Compensations

$135,000 - $155,000 a year

Benefits

Eligible to participate in an annual incentive program.
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.

About the Company

TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).
Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.
TTEC Holdings Inc. is the parent company for both Digital and Engage.
TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

Equal Opportunity

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.
We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.