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About the Role
Partner with current Encore customers to expand services, secure renewals, add new locations, and become their go-to resource for fire protection. This role focuses on deepening existing customer relationships and uncovering new opportunities within an established customer base.
Responsibilities
- Manage a defined book of existing customers with a focus on expansion, retention, and referrals.
- Identify upsell and cross-sell opportunities across systems, locations, and services, including inspections, service, monitoring, and projects.
- Own the renewal process, tracking contract terms and dates, and engaging customers early to keep agreements current.
- Source and track public and private bid opportunities tied to your accounts.
- Act as a trusted advisor and primary point of contact for your customers.
- Collaborate closely with service, installation, and operations teams to ensure a smooth customer experience.
- Build, review, and coordinate proposals and supporting documents in partnership with internal teams.
- Keep activities, pipelines, renewals, and follow-ups organized and up to date in HubSpot.
Requirements
- Three to five years of professional experience, ideally in sales, account management, customer success, or other service-based roles.
- Excellent communication skills, including clear verbal and written communication with both internal teams and customers.
- Comfort working with tools such as Excel and PowerPoint, or Google Sheets and Slides, to track activity and support proposals.
- Strong organization and attention to detail, with the ability to manage multiple accounts, renewals, and follow-ups simultaneously.
- A self-starter mindset with a team-first attitude, high level of ownership, and willingness to learn and adapt.
Skills
- CRM software experience
- HubSpot experience (strong plus)
- Experience in a private equity-backed environment
- Experience in fire protection, life safety, building services, facilities management, or recurring service-based industry
- Familiarity with ServiceTrade or similar industry-specific service platforms
- Exposure to sales tools such as Dealhub, Convex Atlas, or ZoomInfo
- Microsoft Excel
- Microsoft PowerPoint
- Google Sheets
- Google Slides
Location
- East Coast
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's degree in business, marketing, communications, or a related field (preferred)
Salary/Compensations
- $70,000 - $90,000 per year
- Performance-based bonuses
Benefits
- Competitive salary
- Performance-based bonuses
- Purpose-driven work environment
- Flexible dress code
- People-focused culture
- Access to leading-edge web-based productivity tools
- Comprehensive medical, dental, and vision coverage
- Fidelity 401(k) plan with company match
- Company-paid life insurance policy of $50,000
About the Company
- Encore Fire Protection is the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana.
- With a team of over 2,200 dedicated employees, they provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions.
- Their goal is to deliver a superior experience to those who trust them to safeguard what matters most.
- They are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety.
- Their mission is to be the best fire protection company the industry has ever seen.
Equal Opportunity
- Encore Fire Protection is an Equal Opportunity Employer.
- Encore Fire Protection is an E-Verify Employer.
- As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.