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About the Role

The American Heart Association has an opportunity for a Program Implementation Manager, Clinical Studies. This position can be home-based. This is a full-time, benefits eligible, grant funded opportunity with current funding expiring on July 30, 2031. The individual will be responsible for day-to-day recruitment, consultation, and project management of activities for various cardiovascular clinical studies, identifying, building, nurturing, and maintaining relationships to recruit participating sites and patients. This role will provide in-depth process and quality improvement consultation, assist with recruitment, onboarding, site and patient retention, and oversee daily operations related to meeting project deliverables.

Responsibilities

Collaborate closely with physician leadership, C-suite leadership, and site clinical and research teams.
Function and drive work independently with minimal supervision.
Cultivate and manage relationships to achieve program goals.
Oversee and coordinate the full site activation lifecycle, including trial site contracting, regulatory onboarding, and required documentation.
Prospect new hospitals and associated clinics by working with established customers, routinely reviewing their data, consulting on identification of patients and clearly conveying the referral process to all involved site staff.
Serve as main account manager of participating sites.
Onboard and train participating sites, providing education on protocol requirements, data collection, reporting expectations, and regulatory obligations; manage and consult sites on both site-level and system-level responsibilities.
Ensure accuracy in information collected and oversee ongoing regulatory compliance and monitoring activities across trial sites, including internal tracking, regulatory documentation, and information shared with stakeholders.
Routinely meet with and visit sites to boost patient referrals, focusing on gaining a deep understanding of care pathways and optimizing workflows.
Lead and manage patient recruitment, enrollment, and retention strategies across trial sites, including outreach, screening, follow-up operations, and proactive troubleshooting of barriers; monitor performance and provide regular progress updates to trial leadership.
Serve as the primary patient liaison throughout the clinical trial lifecycle, addressing barriers to participation, supporting long-term engagement, and sharing actionable insights with leadership to enhance patient experience and study outcomes.
Assess each site’s clinical research team’s patient recruitment and retention success and offer suggestions for process improvement.
Develop and deliver education toolkit and training materials to trial hospitals, field staff and other departments, ensuring you are always providing tangible solutions to overcome their evolving barrier(s).
Establish and conduct related data monitoring activities including patient volume, referral tracking, data entry, engagement, data completion, data quality and patient and clinician barriers.
Develop and deliver site and program-wide targeted education and training materials, utilizing collected insights; this includes fully developing and implementing national educational webinars for clinicians and healthcare leadership, researching and creating patient and clinician educational materials, etc.
Identify, build, cultivate and manage key high-level partner and customer relationships to achieve program goals.
Collaborate with any related project Committees, and other high-level physicians and C-suite members from participating sites and stakeholders.
Analyze, collate, and present results of training, education, and data to continually evaluate next steps and needs for program.
Address any inconsistencies appropriately and within a timely manner.
Communicate regularly with Project leadership to ensure tasks are completed according to project timeline.
Routinely prepare and present findings to internal and external project leadership.
Work with colleagues and external partners through ongoing meetings to report out on project deliverables.
Attend site meetings, project-level meetings, leadership meetings, and related scientific conferences.
Serve as the primary point of contact for sites throughout the trial lifecycle, from initial engagement through closeout, ensuring strong collaboration, timely issue resolution, and adherence to study requirements.
Perform other duties as assigned by the Supervisor, including additional trial support on other projects.

Requirements

Bachelor’s Degree.
Three (3) years of relevant experience.
Experience interacting and engaging with clinicians and C-suite, ideally in a hospital setting.
Experience communicating complex information and directions to varying levels of health care professionals and leadership.
Experience in healthcare or in a public health-related organization, clinical studies, clinical registries, patient registries, or quality improvement programs.
Experience with program/project management, including experience in influencing performance without direct line accountability.
Experience with account management and sales success/business development.
Ability to function and drive work independently with minimal supervision.
Experience with Microsoft Office suite skills, including Word, Excel, PowerPoint, and Outlook.
Ability to work in a team environment and interact with all levels of American Heart Association staff, volunteers, and the public.
Ability to travel up to 15% nationally with overnight stay.

Skills

Strong verbal, written, and presentation communications skills, including communication with clinical leadership.
Positive relationship cultivation skills.
Strong project management skills.
Results-oriented.
Microsoft Office suite skills, including Word, Excel, PowerPoint, and Outlook.

Location

Home-based
Remote

Work Type

Full-time

Experience Level

3 years of relevant experience

Education Level

Bachelor’s Degree
Master’s degree (Preferred)

Salary/Compensations

$70,000 to $90,000

Benefits

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
Robust retirement program with employer match and automatic contribution
Employee assistance program
Employee wellness program
Telemedicine and medical consultation
Paid Time Off (PTO) at a minimum of 16 days per year
12 paid holidays per year
Tuition Assistance

About the Company

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do.
The American Heart Association invests in its people.
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

Equal Opportunity

EOE/Protected Veterans/Persons with Disabilities