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About the Role

The Director of Signature Accounts will enhance customer relationships and drive business growth, achieving revenue and order targets while establishing long-term partnerships that elevate customer satisfaction and loyalty.

Responsibilities

• Manage a team of sales professionals dedicated to the largest customers in the Americas.
• Develop account plans and build a protect-and-grow strategy for our largest customers.
• Represent Orange at the executive level with customer leadership for all assigned accounts.
• Foster the development of new business opportunities within existing customer accounts.
• Guide the sales team to deepen account positioning beyond traditional IT offerings.
• Protect and renew our largest customer assets within the Americas.
• Oversee and mentor a team of sales professionals to ensure performance targets are met and team development is prioritized.
• Conduct regular performance evaluations and provide constructive feedback.
• Implement training programs to enhance the team's sales strategies and customer engagement techniques.
• Achieve established revenue and order targets and identify new business opportunities.
• Monitor financial performance metrics to ensure profitability and viability of client contracts.
• Develop budgets and forecasts to allocate resources effectively.
• Maintain sales pipeline accuracy within systems like Customer Links/Salesforce.
• Ensure forecasting accuracy to facilitate strategic planning and resource allocation.
• Collaborate with other departments to align business goals and optimize overall organizational effectiveness.

Requirements

• Skilled in creating and executing strategic business plans to enhance market share.
• Demonstrated experience in leading large multinational customers within the IT/Telecommunications sector.
• Proficient in managing complex global contracts to ensure client satisfaction.
• Adept at utilizing technology and tools to streamline operations and improve business processes.
• Competent in data analysis to forecast sales and assess performance metrics.
• Possesses strong business acumen necessary to navigate complex client needs and business dynamics.
• Ability to communicate ideas clearly, fostering an environment of understanding and collaboration.
• Demonstrates effective presentation skills that engage and influence stakeholders.
• Holds proven leadership qualities that promote team cohesion and inspiration for achieving objectives.
• A minimum of 10 years of experience in the telecommunications industry, specifically managing large multinational customers with complex global contracts.
• Previous management experience is preferred but not required.
• Bring open mindedness, ability to handle pressure, leading with courage and empathy, assertiveness and communicate effectively.

Skills

• Leading multinational customers (Expert)
• Managing complex contracts (Expert)
• Strategic planning (Expert)
• Business acumen (Advanced)
• Sales forecasting (Expert)
• Effective communication (Advanced)
• Presentation skills (Advanced)
• Team leadership (Operational)
• Analysis and reporting (Advanced)
• Client relationship management (Expert)

Location

• Americas

Work Type

• Hybrid ways of working

Experience Level

• 10+ years

Education Level

• Bachelor's degree in Business Administration, Marketing, or Telecommunications

Benefits

• Global Opportunities
• Flexible working hours
• Possibility to combine work from office and home
• Professional Development
• Training programs
• Upskilling/re-skilling opportunities
• Career Growth
• Internal growth and mobility opportunities
• Caring and Daring Culture
• Health and well-being programs and benefits
• Diversity & inclusion initiatives
• CSR and employee connect events
• Reward Programs
• Employee Referral Program
• Change Maker Awards

About the Company

• Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing customers to focus on strategic initiatives.
• We offer a dynamic environment to develop and perfect skills in a field filled with exciting challenges and opportunities.
• With over 30,000 employees across Asia, the Americas, Africa, and Europe.

Equal Opportunity

• Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation.
• Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.