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About the Role

Focusing on quality and excellent patient care, liaising with colleagues based in 27 different countries and utilising the company’s extensive global resources to provide outstanding medical assistance to patients and clients across the world.

Responsibilities

• Receiving calls from patients located anywhere in the world and performing telephonic triage/holistic medical assessment.
• Providing risk-assessed evidence-based medical advice and medical direction to patients.
• Providing pre-trip travel advice including assessment of pre-trip travel medical risks and advising on travel health and vaccination requirements.
• Assessing medical standards of care in the patient’s location against international standards and providing guidance on fitness to fly.
• Coordinating medical care for patients anywhere in the world, interpreting medical situations with a tailored risk analysis of condition vs geographical location.
• Directing patients to the best medical facilities in a specific location.
• Liaising with international medical professionals to obtain medical information about patients, coordinate medical treatment and making recommendations on change/upgrade in care.
• Arranging medical evacuations and repatriations, either via commercial carrier (with medical escorts) or air ambulance.
• Acting as medical escort for medical evacuation/repatriation.
• Being involved in internal quality-improvement projects.

Requirements

• NMC registered with typically around 5 years’ experience in ICU/Emergency setting.
• Broad clinical experience in either travel / global health, public health, cruise ship, military nursing, humanitarian / NGO work.
• Able to identify critical medical issues and act promptly to escalate and case manage.
• Able to thrive under pressure in a fast-paced environment, adaptable and empathetic.
• Excellent telephone manner and technical skills (MS Word, Excel PowerPoint, Databases).
• Proficient in written and spoken English language with good communication skills.
• Additional language(s) an advantage.

Skills

• MS Word
• Excel
• PowerPoint
• Databases

Location

• Chiswick Park, London

Work Type

• Office-based
• Full-time

Experience Level

• 5 years’ experience in ICU/Emergency setting

Education Level

• NMC registered

Salary/Compensations

• £45,049 per annum depending on experience

Benefits

• Bupa health and dental cover
• Pension scheme
• Life assurance
• 3-month (fully paid) induction, coaching and preceptorship support
• UK Resuscitation courses: ILS and ALS training and revalidation fully funded
• Assistance with revalidation and reflection pieces and free access to the RCNi portal
• 12 hour shifts rotating from Monday to Sunday working every 4/5 weekends
• 22 days annual leave increasing with service
• Option to buy additional leave
• Birthday off
• 5 days study leave
• Paid volunteering day
• Cycle2work
• Season ticket loans
• Gym discounts
• Childcare vouchers
• Access to Employee Assistance & Employee Support Programme
• Experience the “Enjoy Work” entertainment and events at Chiswick business park

About the Company

• At International SOS, we are in the business of protecting and saving lives.
• For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide.
• With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
• We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
• International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
• 13,000 experts | 1,200+ locations | 90 countries | 110+ languages