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About the Role

Alstom is seeking a full-time High Level Technician in London to assist the Fleet Operator with mechanical and electrical maintenance, fault finding, and repair on Class 357 Electrostars and Class 720/6 Aventra trains. The role involves ensuring maintenance complies with company procedures and safety regulations.

Responsibilities

• Provide train systems engineering advice for vehicle systems including TCMS, HVAC, propulsion, brakes, doors, and on-train communications.
• Act as a point of contact for Production and control room staff for in-service fault resolution.
• Optimize train maintenance according to defined examination schedules.
• Assist customers with detailed fault finding and diagnostics.
• Produce solutions for short-term mitigation and long-term resolution.
• Monitor warranty issues and liaise with supplier technical teams.
• Attend to faulty trains in service, perform component replacements, and modification work.
• Assist customers with root cause analysis using Alstom FRACAS, 8D, and PPS methodologies.
• Ensure correct replacement parts are sourced.
• Assist operators in updating maintenance instructions, overhaul instructions, processes, and procedures.
• Liaise with Alstom Technical Publications and Central Engineering teams.
• Monitor train reliability and availability performance, issuing monthly reports.
• Monitor trains in service using the Orbita/Healthhub remote monitoring system.
• Download train data from onboard data recorders using laptops.
• Run diagnostics software to identify faults with various train systems.
• Perform system software updates as required.
• Address obsolescence avoidance and mitigation.
• Provide engineering support for all safety-related incidents (NIRs).
• Represent the Customer with respect to Design Authority and equipment OEMs.
• Produce affirmative closing actions for safety incidents.
• Act as Service Provider representative on the internal safety forum.
• Share experience gained from other fleets globally.
• Provide recommendations and opportunities for design improvements, standardization, and modifications.
• Contribute to Health and Safety daily.
• Write strong reports.

Requirements

• Completion of a recognized apprenticeship.
• Minimum qualification required – NVQ Level 3 in an electrical discipline.
• Use of Laptops and diagnostic tools to determine faults.
• Ability to work from maintenance manuals and schematics.
• Experience of Mechanical or Electrical fault finding.
• Experience of Mechanical or Electrical repairs.
• Troubleshooting and evidence gathering.

Skills

• Mechanical maintenance
• Electrical maintenance
• Fault finding
• Repair
• Train systems engineering
• TCMS
• HVAC
• Propulsion
• Brakes
• Doors
• On-train communications
• Diagnostics
• Root cause analysis
• FRACAS
• 8D
• PPS methodologies
• Report writing
• Laptop usage
• Diagnostic tools
• Maintenance manuals
• Schematics

Location

• East Ham
• London

Work Type

• Full-time
• Contract

Experience Level

• Not specified

Education Level

• NVQ Level 3 in an electrical discipline
• Recognised apprenticeship

Salary/Compensations

• 65k p.a.

Benefits

• Pension
• Life insurance
• Medical
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays
• Opportunity to buy or sell holidays
• Wide range of flexible benefits

About the Company

• At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 86000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Equal Opportunity

• Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.
• All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
• As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification.
• We will consider flexible working requests for all roles unless operational requirements prevent otherwise.