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About the Role

The Restaurant Manager assists the General Manager (GM) of Restaurants in the day-to-day operations of Eataly’s full-service restaurants. This role oversees front-of-house restaurant staff, ensuring exceptional service standards and compliance with regulations.

Responsibilities

• Supports the Restaurant GM with hiring, assigning, training, evaluating and terminating employees
• Documents, investigates, escalates and resolves all employee and guests incidents
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications
• Reviews financial information such as sales, inventory and costs to monitor budget
• Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
• Performs other duties as required or assigned

Requirements

• 2+ years of experience leading or managing a front-of-house restaurant team
• Understanding of steps of service
• Outstanding communication, leadership and problem-solving skills
• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Skills

• Leadership
• Problem-solving
• Communication

Location

• Onsite

Work Type

• Full-time

Experience Level

• 2+ years of experience leading or managing a front-of-house restaurant team

Education Level

• Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred

Salary/Compensations

• CAD $55,000.00 annually, plus tips

Benefits

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program

About the Company

• Eataly is the world’s largest artisanal Italian food and beverage marketplace.
• Each Eataly is different, with its own character and own theme.
• All Eataly locations aim for guests to Eat authentic Italian food, Shop high-quality Italian, local and homemade products, and Learn through classes and product knowledge.

Equal Opportunity

• Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code.
• The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability).
• Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds.
• Eataly welcomes and encourages applications from people with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.
• Please advise Human Resources if you require accommodation.
• Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.