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About the Role

This role combines responsibilities across Audio/Visual (AV) conference room support, Level 1 network infrastructure support, and Tier 1 service desk operations, ensuring seamless operation and resolving issues related to these diverse areas.

Responsibilities

• Serve as the first point of contact for employee technical issues
• Diagnose and resolve common user problems related to software, hardware, and network access
• Log, track, and escalate unresolved issues to appropriate teams
• Provide clear and concise communication and technical assistance to internal users
• Troubleshoot and resolve audio, visual, and connectivity issues within conference rooms
• Assist employees with using AV equipment and ensure proper setup for meetings
• Maintain inventory of AV equipment and report any missing or malfunctioning items
• Maintain continuous process improvement to provide the highest quality products and services which meet the needs and requirements of internal and external customers
• Diagnose and troubleshoot basic network connectivity issues (e.g., wired and wireless)
• Act as onsite Smarthands for Network operations team
• Escalate complex network issues to Level 2 support personnel

Requirements

• Ability to work individually and within a team
• 1+ years of experience as an IT Support Engineer, Analyst, or Administrator
• Experience in ticket management and triage support
• Experience with Jira Service Management (JSM) and working to SLAs
• Strong understanding of basic IT concepts and troubleshooting methodologies
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously
• Ability to work independently and as part of a team
• Excellent customer service orientation and a passion for helping others
• Familiarity with AV equipment, networking fundamentals, and basic troubleshooting techniques is preferred
• MAC experience
• Strong customer service skills

Skills

• Networking
• WiFi
• Mac OS
• Cisco
• Linux
• Windows

Location

• Onsite

Work Type

• Onsite

Experience Level

• 1+ years of experience

Education Level

• Undergraduate degree in a technical field

Salary/Compensations

• $45,000—$52,000 USD

About the Company

• EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
• Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
• We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

Equal Opportunity

• EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.