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About the Role
The Retail Assistant Store Manager at Office Depot drives total sales and service growth, fosters a vibrant sales culture, enhances merchandising standards, and prioritizes client satisfaction. This role involves leading a customer-centric environment, engaging with the local community, and upholding Office Depot's 5C values. The Assistant Manager will serve as a Key Carrier and leader on duty, requiring a flexible schedule including evenings, weekends, and occasional holidays. Full-time positions include external key carrier responsibilities like opening and closing the store.
Responsibilities
- Partner with the management team to drive memorable customer experiences and client satisfaction.
- Ensure the execution of Office Depot selling techniques and sales training across the store.
- Foster a sales-focused environment through assisting with the training and development of associates.
- Act as a role model for delivering exceptional customer service and product expertise.
- Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
- Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
- Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
- Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
- Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
- Facilitate training sessions on the business model and the holistic service offering for clients/customers.
- Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
- Regularly exercise independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
- Maintain the safety and security of the building and associates during the absence of other managers.
- Perform opening and closing responsibilities, including alarm system activation/deactivation, cash handling, and daily store balancing.
- Ensure regular loss prevention compliance as a leader in the store.
- Fulfill responsibilities associated with External Key Carrier designation.
Requirements
- High school diploma or equivalent required.
- Basic computer skills; able to use job-related technology and systems.
- May require consent to periodic comprehensive background checks.
Skills
- Advanced selling skills
- Strong customer focus
- Proven leadership: able to lead, coach, motivate, and manage conflict
- Strong problem-solving
- Time management
- Ability to plan, prioritize, and execute
- Excellent verbal and written communication
- Effective collaborator and team player
- Demonstrates business acumen
- Accountability
- Drive for results
- Makes sound decisions
- Positive
- Engaging
- Action-oriented
- Adaptable
- Passionate about our brand, products, services, and solutions
Location
- Store
Work Type
- Full-time
- Flexible schedule
Experience Level
- 1–3 years related experience
- Retail experience preferred
- Sales experience preferred
- Customer-facing experience preferred
- Supervisory experience preferred
Education Level
- Bachelor’s preferred in Business, Marketing, Retail, or related field
Benefits
- 401(k)
- Competitive salaries
- Benefits package
- Opportunities to move and grow within the organization
- May be eligible to participate in an incentive program
About the Company
- The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence.
- Includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
- Committed to maintaining a safe and healthy work environment for Coworkers and customers.
- All Coworkers are expected to support the operational safety culture by working safely and addressing potential hazards or concerns.
Equal Opportunity
- The company is committed to providing equal employment opportunities in all employment practices.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
- Will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.